Hi folks -
I’m having some issues with installing Avast on my PC (Windows 10). This is the error log that it produced:
2017-05-20 17:51:50.013Infoinstup[11944,3120]Command: ‘“C:\Users\TASHAB~1\AppData\Local\Temp_av_iup.tm~a14284\instup.exe” /edition:1 /ga_clientid:64277c7f-2276-4ee5-99a2-c0d85d2997fb /guid:7676ab1c-0b26-4374-8663-a6e65f39dd84 /prod:ais /sfx:lite /sfxstorage:C:\Users\TASHAB~1\AppData\Local\Temp_av_iup.tm~a14284’
2017-05-20 17:51:50.013Infoinstup[11944,3120]CPU: Intel(R) Core™ i5-5200U CPU @ 2.20GHz,4
2017-05-20 17:51:50.013Infoinstup[11944,3120]OS: Windows 10 (10.0.14393) x64
2017-05-20 17:51:50.013Infoinstup[11944,3120]Memory: 24% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4006708/4194176K free
2017-05-20 17:51:50.013Infoinstup[11944,3120]DISKs: C:\ - 136GB free / 203GB total
2017-05-20 17:51:50.013Infoinstup[11944,3120]DISKs: Q:\ - 4GB free / 17GB total
2017-05-20 17:51:50.013Infoinstup[11944,3120]Running module version: instup.exe - ‘17.4.3482.0’
2017-05-20 17:51:50.013Infoinstup[11944,3120]Running module version: Instup.dll - ‘17.4.3482.0’
2017-05-20 17:51:50.014Infomutex[11944,3120]The ownership of the fallback mutex has been successfully taken.
2017-05-20 17:51:50.015Infoinstup[11944,3120]The proxy settings were successfully set from OS (‘http=localhost’, 7769).
2017-05-20 17:51:50.024Warningsettings[11944,3120]Did not find any values in file ‘programData\avast5.ini’
2017-05-20 17:51:50.088Infoshepsync[11944,3120]Trying server IP address ‘77.234.46.21’
2017-05-20 17:51:50.096Warningshepsync[11944,3120]Exception: Unable to set WinHTTP proxy information!
Code: 0x00002eeb (12011)
2017-05-20 17:51:50.096Infoshepsync[11944,3120]Trying server IP address ‘77.234.46.20’
2017-05-20 17:51:50.099Warningshepsync[11944,3120]Exception: Unable to set WinHTTP proxy information!
Code: 0x00002eeb (12011)
2017-05-20 17:51:50.099Infoshepsync[11944,3120]Current postpone interval: 3600, next 7200
2017-05-20 17:51:50.108Warningsettings[11944,9944]Did not find any values in file ‘programData\burger_client.ini’
2017-05-20 17:51:50.112Infowizard[11944,3120]Running module version: HTMLayout.dll - ‘3.3.2.1’
2017-05-20 17:51:50.116Infowizard[11944,3120]Loaded module version: C:\Users\TASHAB~1\AppData\Local\Temp_av_iup.tm~a14284\HTMLayout.dll - ‘3.3.2.1’
2017-05-20 17:51:50.160Infowizard[11944,3120]Setup gui was successfully started.
2017-05-20 17:51:50.160Infoinstcore[11944,3120]Sfx setup update has started.
2017-05-20 17:51:50.170Infoservers[11944,3120]Server definition(s) loaded for ‘C:\Users\TASHAB~1\AppData\Local\Temp_av_iup.tm~a14284\servers.def’: 29 (maintenance:0)
2017-05-20 17:51:50.170Infoservers[11944,3120]ChooseServer: selected server ‘Download d0211227 AVAST9 Server’ with current url ‘http://d0211227.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:51:50.220Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:51:50.221Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://d0211227.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 1
2017-05-20 17:51:50.222Infoservers[11944,3120]ChooseServer: selected server ‘Download v6834318 AVAST9 Server’ with current url ‘http://v6834318.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:51:52.269Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:51:52.281Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 2
2017-05-20 17:51:52.282Infoservers[11944,3120]ChooseServer: selected server ‘Download x6055396 AVAST9 Server’ with current url ‘http://x6055396.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:51:54.319Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:51:54.321Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://x6055396.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 3
2017-05-20 17:51:54.323Infoservers[11944,3120]ChooseServer: selected server ‘Download t3036159 AVAST9 Server’ with current url ‘http://t3036159.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:51:56.365Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:51:56.377Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://t3036159.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 4
2017-05-20 17:51:56.378Infoservers[11944,3120]ChooseServer: selected server ‘Download w9448963 AVAST9 Server’ with current url ‘http://w9448963.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:51:58.414Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:51:58.414Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://w9448963.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 5
2017-05-20 17:51:58.416Infoservers[11944,3120]ChooseServer: selected server ‘Download p3713387 AVAST9 Server’ with current url ‘http://p3713387.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:00.457Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:00.458Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p3713387.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 6
2017-05-20 17:52:00.459Infoservers[11944,3120]ChooseServer: selected server ‘Download k6375621 AVAST9 Server’ with current url ‘http://k6375621.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:02.497Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:02.498Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://k6375621.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 7
2017-05-20 17:52:02.499Infoservers[11944,3120]ChooseServer: selected server ‘Download f6761140 AVAST9 Server’ with current url ‘http://f6761140.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:04.542Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:04.555Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f6761140.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 8
2017-05-20 17:52:04.556Infoservers[11944,3120]ChooseServer: selected server ‘Download v6834318 AVAST9 Server’ with current url ‘http://v6834318.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:06.593Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:06.599Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://v6834318.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 9
2017-05-20 17:52:06.600Infoservers[11944,3120]ChooseServer: selected server ‘Download g0511470 AVAST9 Server’ with current url ‘http://g0511470.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:08.652Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:08.654Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://g0511470.iavs9x.u.avast.com/iavs9x/servers.def.vpx’. Next try: 10
2017-05-20 17:52:08.655Infoservers[11944,3120]ChooseServer: selected server ‘Download y9663457 AVAST9 Server’ with current url ‘http://y9663457.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:10.656Infoservers[11944,3120]ChooseServer: selected server ‘Download f5136535 AVAST9 Server’ with current url ‘http://f5136535.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:10.703Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:10.715Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://f5136535.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 1
2017-05-20 17:52:10.716Infoservers[11944,3120]ChooseServer: selected server ‘Download w6607332 AVAST9 Server’ with current url ‘http://w6607332.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:12.756Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:12.758Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://w6607332.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 2
2017-05-20 17:52:12.759Infoservers[11944,3120]ChooseServer: selected server ‘Download p4085325 AVAST9 Server’ with current url ‘http://p4085325.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:14.799Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:14.812Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://p4085325.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 3
2017-05-20 17:52:14.813Infoservers[11944,3120]ChooseServer: selected server ‘Download j8087387 AVAST9 Server’ with current url ‘http://j8087387.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:16.855Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:16.867Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://j8087387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 4
2017-05-20 17:52:16.868Infoservers[11944,3120]ChooseServer: selected server ‘Download j8087387 AVAST9 Server’ with current url ‘http://j8087387.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:18.906Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:18.918Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://j8087387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 5
2017-05-20 17:52:18.919Infoservers[11944,3120]ChooseServer: selected server ‘Download y9663457 AVAST9 Server’ with current url ‘http://y9663457.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:20.968Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:20.980Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://y9663457.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 6
2017-05-20 17:52:20.981Infoservers[11944,3120]ChooseServer: selected server ‘Download z2461313 AVAST9 Server’ with current url ‘http://z2461313.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:23.020Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:23.032Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://z2461313.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 7
2017-05-20 17:52:23.034Infoservers[11944,3120]ChooseServer: selected server ‘Download r5525652 AVAST9 Server’ with current url ‘http://r5525652.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:25.073Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:25.085Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://r5525652.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 8
2017-05-20 17:52:25.087Infoservers[11944,3120]ChooseServer: selected server ‘Download l5978727 AVAST9 Server’ with current url ‘http://l5978727.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:27.128Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:27.141Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://l5978727.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 9
2017-05-20 17:52:27.142Infoservers[11944,3120]ChooseServer: selected server ‘Download j8087387 AVAST9 Server’ with current url ‘http://j8087387.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:29.184Errordldwrap[11944,3120]HttpGet: download failed with error 0x00002bc5!
2017-05-20 17:52:29.196Errordldwrap[11944,3120]HttpGet: An error 41227 (0x0000A10B) [Downloader system error] has occured when downloading a file from ‘http://j8087387.iavs9x.u.avast.com/iavs9x/prod-pgm.vpx’. Next try: 10
2017-05-20 17:52:29.197Infoservers[11944,3120]ChooseServer: selected server ‘Download s7284151 AVAST9 Server’ with current url ‘http://s7284151.iavs9x.u.avast.com/iavs9x’ of type ‘URL_TYPE_DOWNLOAD_PROGRAM’.
2017-05-20 17:52:31.198Errorengine[11944,3120]LoadLatestProdAndParts: download product file ‘prod-pgm.vpx’ has failed. Status: 41227 (0x0000A10B) [Downloader system error]
2017-05-20 17:52:31.235Warningsettings[11944,9944]Did not find any values in file ‘C:\ProgramData\AVAST Software\Avast\burger_client.ini’
From what I can tell (I can’t read computer languages at all), there were repeated attempts to download files necessary for the installation, but my installer/computer failed to do so (unless I’m sorely mistaken).
Thoughts?
Thanks in advance.