installed clients appear disconnected

Avast Business Avast Endpoint Protection
1
English

Bp Avast was installed on a server 2003 with sql server 2008 R2, the installation went smoothly, I can access the management console to remotely install the antivirus client stations, however to install the clients appear in the list (network) as disconnected . Since the server is just like the rest green status appears as if you were offline.
I’ve been checking DNS, DHCP, services, firewall, network connections it’s all turned on and no errors in Event viewer windows

Does anyone have an idea what can I do?

######Português - BR########
Foi instalado o Avast Bp em um servidor 2003 server com o sql 2008 R2 , a instalação transcorreu normalmente , consigo acessar o console de gerenciamento, e instalar remotamente os clientes antivirus nas estações, porem ao instalar os clientes aparecem na listagem (network) como desconectado . Sendo que apenas o servidor esta como o status verde o restante aparece como se estivesse offline.
Ja estive verificando DNS, DHCP , Serviços ,Firewall, conexões de rede , esta tudo ativado e sem erros no Event viewer do windows

Alguem tem uma ideia do que posso fazer?
#########################

2

I’m also having the same issue. I’ve installed the BP Control Panel on Windows Server 2003, I see all of the clients in the network list, but all clients are showing disconnected. I was able to install BP to a client running XP Pro via the install url, but event that client is showing disconnected.

3

As a temporary fix for this, I stopped and started the console service and then the disconnected machines started appearing as connected again.

4

correction: In my case they are not showing as disconnected, they are all showing as Unmanaged. Even the workstation that has the BP client installed.

5

I tried stopping and starting the service, but that didn’t work. Does anyone have any suggestions on getting client machines to connect with the console?

6

Hello,

Try to update the mirror and wait till the clients update from the SBc.

Regards

7

As a test was performed procedures:

  • Stopped and restarted the service
  • Updated the mirror

However the error still appear as disconnected customers

8

1, at console, “ADMIN > Computer login audit trail” shows what computers tried to connect to the sbc server
2, at client, there is AvastNet.log which logs the connection attempts from client to the sbc server

these two “logs” could say more details

What is the version of your SBC server? and the avast! client(s)?

9

Client Version 6.0.1253
Avast BP Console
Program Version 1.0.888.19
Version Database BD 1148

The log AvastNet.log not exist into client

Into the server Computer login audit , not exist no one entry about computers

10

My versions are:
avast! Administration Console: 1.0.888.14
Mirror info, Program ver.: 6.0.1253
Client Ver: 6.0.1253

The Computer login audit trail is empty.

How do I update the mirror as agile.inf.br is suggesting?

11

Mirror checks for updates every 15 minutes.
Or you can run manually “Update server definitions” job.

Could you check that “avast! Net Client” service is running on clients?

12

avast! Net Client" is started and running .

13

How desperate trying, since the information obtained was not paying off, uninstalled Avast BP and removed the SQL database and reinstalled Avast BP, customers reappeared.

14

Thanks for the input.

Net Client service is running on the client machine. I think I’ll try uninstalling and re-installing like agile.inf.br. Maybe that will work for me.

15

I’ve abandoned all efforts to get BP functioning as expected. I’ve lost too many hours on this software package. I’ve been using Avast Pro at my organization for 3 years, but I think I’m going with Vipre Enterprise for my managed AV solution.

16

I see that you haven’t the last version of BP console, have you tryed to install the SP1??
SBC Console 1.0.888.19 has some improvement and in my network all is run ok

17

I too suffer from this disease … BUT, it only started happening after I created a group besides the 2 default groups (default & unmanaged)
After restarting the Avast Console service the clients start poppinng in again.
I created one group called Kermit which contains our SBS, on which the SBC is installed also.
The server itself appears always online (==localhost)
The clients in the default group dissappear once every 2 days or so …

I hav the latest official versions of SBC and BPP clients.

18

I also have the same problem, I using avast BPP installed on XP SP3
avast! AC: 1.0.888.19
Mirror info, Program ver.: 6.0.1253
Client Ver: 6.0.1253

service in client running and no problem, check on computer audit trial no found any error.
restart client service is not solve the problem, but after restart the PC was appear with green.

I do restart the administration console is also not solve the problem. Once i found error on the computer audit trial with status “Server Error” and I restart it again then the problem solve for about 3 hours then one by one the client look disconnected from administration console.

I have 12 server always up, but on the administration console look disconnected icon.

19

Are you sure that you have no other security program installed on server or client?
It’s so strange… it seem a comunication problem between client and server. Maybe a firewall that block some port or avast netservice on server/client stops.
It’s possible?

edit: Do you have a proxy server?

20

No others protection and windows firewall is disable.

Now is better, but still happen.