installing error: VC redistributable check failed, error 0x0000010B

Avast Free Antivirus / Premium Security
1

I’ve tried several times to install last avast free edition on mi computer and there is no way. It always ends says An error appear during instalation.

The only error message in log is:
ERROR: VC redistributable check failed, error 0x0000010B

Details are these:
21.05.2011 17:44:21 general: Started: 21.05.2011, 17:44:21
21.05.2011 17:44:21 general: Running setup_ais-465 (1125)
21.05.2011 17:44:21 system: Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
…
21.05.2011 17:44:27 package: Part jrog-a7 was set to be installed
21.05.2011 17:44:27 package: Part jrog2-1f5 was set to be installed
21.05.2011 17:44:30 general: progress thread start
21.05.2011 17:45:12 internet: SYNCER: Agent=Syncer/5.00 (ais-1125;p)
…
21.05.2011 17:45:16 package: IsFullOkay: ais_core-379.vpx - not okay (doesn’t exist)
21.05.2011 17:45:16 package: IsFullOkay: ais_core-379.vpx - not okay (doesn’t exist)
21.05.2011 17:45:16 package: SetFullAsMarked: Package ais_core set to 1
21.05.2011 17:45:16 package: IsFullOkay: ais_dll_esp-3a4.vpx - not okay (doesn’t exist)
…
…
21.05.2011 17:46:49 file: GetFileWithRetry: jrog2-1f5.vpx downloaded and verified
21.05.2011 17:46:49 package: DldPackage: C:\Archivos de programa\AVAST Software\Avast\Setup\jrog2-1f5.vpx, returned 0x00000000
21.05.2011 17:46:49 general: setup: updated
21.05.2011 17:46:49 general: setif: updated
21.05.2011 17:46:49 package: FilterOutExistingFiles: 324 & 0 = 324
21.05.2011 17:46:49 package: Extracting from ais_core-379.vpx
21.05.2011 17:46:50 file: Direct move of file: C:\Archivos de programa\AVAST Software\Avast\Aavm4h.dll
21.05.2011 17:46:50 file: Installed file:C:\Archivos de programa\AVAST Software\Avast\Aavm4h.dll
…
…
21.05.2011 17:47:13 file: Direct move of file: C:\Archivos de programa\AVAST Software\Avast\vcredist_x86_sp1.exe
21.05.2011 17:47:13 file: Installed file:C:\Archivos de programa\AVAST Software\Avast\vcredist_x86_sp1.exe
21.05.2011 17:47:13 package: program: installed 324 files (20442211 bytes), removed 0 files
21.05.2011 17:47:13 system: Executing:C:\Archivos de programa\AVAST Software\Avast\vcredist_x86_SP1.exe /q
21.05.2011 17:48:06 system: Executed:C:\Archivos de programa\AVAST Software\Avast\vcredist_x86_SP1.exe /q
21.05.2011 17:48:06 system: ERROR: VC redistributable check failed, error 0x0000010B
21.05.2011 17:48:19 system: Uninstalling aswTdi.sys
21.05.2011 17:48:19 system: Stopping service aswTdi
21.05.2011 17:48:19 system: OpenSCManager
21.05.2011 17:48:19 system: OpenService
21.05.2011 17:48:19 system: OpenService, errcode: 0x00000424
21.05.2011 17:48:19 system: Service aswTdi stopped, errcode: 0x00000424
21.05.2011 17:48:19 registry: Deleted registry: Software\AVAST Software\Avast
21.05.2011 17:48:19 registry: Cannot open reg. key:Software\Microsoft\Windows\CurrentVersion\App Paths\AvastUI.exe
21.05.2011 17:48:19 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-18, C:\WINDOWS\system32\config\systemprofile\NtUser.dat)
21.05.2011 17:48:19 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-19, C:\Documents and Settings\LocalService\NtUser.dat)
21.05.2011 17:48:19 registry: Load registry hive ERROR_SHARING_VIOLATION
21.05.2011 17:48:19 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-20, C:\Documents and Settings\NetworkService\NtUser.dat)
21.05.2011 17:48:19 registry: Load registry hive ERROR_SHARING_VIOLATION
21.05.2011 17:48:19 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-1623860990-205679779-2702122203-1005, C:\Documents and Settings\Eder\NtUser.dat)
21.05.2011 17:48:19 registry: Load registry hive ERROR_SHARING_VIOLATION
21.05.2011 17:48:19 registry: RegLoadKey(HKEY_USERS, Av_S-1-5-21-1623860990-205679779-2702122203-500, C:\Documents and Settings\Administrador\NtUser.dat)
21.05.2011 17:48:20 registry: RegUnloadKey
21.05.2011 17:48:20 file: Removing file: C:\Archivos de programa\AVAST Software\Avast\Aavm4h.dll
21.05.2011 17:48:20 file: Direct delete of file: C:\Archivos de programa\AVAST Software\Avast\Aavm4h.dll
…
21.05.2011 17:48:31 general: Stopped: 21.05.2011, 17:48:31

thx a lot,
Pablo.

2

Download the installer from the official server and try again…
Free Antivirus: http://files.avast.com/iavs5x/setup_av_free.exe
Pro Antivirus: http://files.avast.com/iavs5x/setup_av_pro.exe
Internet Security: http://files.avast.com/iavs5x/setup_ais.exe

3

Same error by the moment.
I’ve also tried to reinstal vcredist in order to check it. Tried with 2008 and 2010 versions, normal and sp1. All with the same results and errors than before.
thx
Pablo

4

Try this: http://www.microsoft.com/downloads/en/details.aspx?FamilyID=2051a0c1-c9b5-4b0a-a8f5-770a549fd78c
Btw, do you have admin rights…??

5

same results.
I had tested it, so it said to repair instalation. Anyway I have “repaired” it, to check.
and… yes I have administrator rights.
thx again
Pablo.

This problem started when trying to update avast some days ago. It showed problems for updating, and as so, I uninstall and try to install again, but… always with this problem

6

Other security related software…??

7

none.
I had spybot but now I havent
just windows firewall.

8

AV(s) installed before (all)…??

9

No, I have had avast since avast 2 in this computer I think.
no other antivirus

10
  1. Follow instructions here: http://www.avast.com/uninstall-utility
    Do this for every…!! prior installed version of avast.
  2. Reinstall the latest version.
    Solved…??
11

done for 4, 5, 6 and retried with no success.
I’ll try later with all versions and I will say. I have to go.
thanks a lot,
Pablo.

12

You’re welcome.
Please report back your results.

13

finally I have installed avast successfully. After doing all these uninstalations and update windows xp with last updates (few updates), I have my avast running.
thx for your help.

14

You’re welcome…!
Thanks for your feedback…!!

15

I’ve searched and worked on my pc for at least a week on this… nothing has taken me this long to figure out… even with help with all the forums.

Thanks for all of the ideas and suggestions.

Mine is finally fixed.

  1. I uninstalled ALL previous versions of Microsoft Visual C++ 2008/2010 Redistributable (vcredist_x86.exe)
  2. Installed Avast Free
  3. Windows Updates
16

You’re welcome.