Internet Access blocked when Avast Winschield activated

Hi,

I’ve just installed Avast 4.7 Family Edition. Everything works fine except the Web Schield which blocks Internet access when activated.

Any idea on how to solve this problem?

Thanks in advance

Arnaud

Are you using Windows XP?
Which firewall do you use?

FAQ about WebShield
http://avast.com/eng/faq-home-webshield.html
http://www.avast.com/eng/webshield_issues.html#idt_6874

Thanks for giving me theses links. As a matter of fact, I had already checked the first one and found something that sounds greek to me. Here is what I found. Any idea on what that means and how to do it?


Q: I have installed avast! and I can no longer browse the Web. How can I solve this?
A:
Check your firewall configuration. For the correct operation the Web Shield process (ashWebSv.exe or aswWebSv.exe) needs a permission to access the Internet (TCP port 80) and a permission to act as a server and accept incoming connections from localhost (the local machine) on TCP port 12080.


I’m running Windows XP and Zone Alarm Firewall.

If you’re using XP, WebShield is transparent, I mean, you haven’t to change anything in your computer for it to work.
Are you using ZoneAlarm free or Pro?

Into the firewall settings, the following programs should be allowed to connect:

C:\Program Files\Alwil Software\Avast4[b]ashWebSv.exe[/b] (avast! Web Scanner)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner Service)
C:\Program Files\Alwil Software\Avast4\Setup\avast.setup (avast! Update executable)

Don’t need rights to connect:
C:\Program Files\Alwil Software\Avast4\ashServ.exe (avast! antivirus service)
C:\Program Files\Alwil Software\Avast4\ashUpdSv.exe (avast! Update Service)

I am using ZoneAlarm free. You tell me to change my firewall settings. I hear you but the thing is I don’t have a clue how to do that… As a matter of fact I went through the ZoneAlarm software but could not find how to change the parameters you indicated.

Thanks in advance

I haven’t used ZA for over 3 years, but haven’t you seen the Program Control/Application icon/menu item or check the ZA help and search for program control/application permissions ?

On the Program tab of settings. I’m not using ZA right now, this is a standard screenshot of it. Maybe asking for support in ZoneLabs website :slight_smile:

It should come under program Control, and you probably have to check the other buttons on that page, custom or Advanced.

There is also the Tutorial link that may provide more information.