I am running vista sp1, latest version of avast and free zonealarm, i can get on the internet using i.e. or firefox but then they will stop responding. tried shutting down zonealarm and still no connection. disabled avast and everything started working again. I can ping 127.0.0.1 and yahoo.com, when the problems occur. help or any ideas will be appreciated. also tried disabling web shield , no luck.
also, no other antivirus have ever been installed and windows firewall is turned off.
Do you have dial-up, DSL, or wireless? Did you check all connections?
dsl with wireless modem, all other computers have xp and not experienced issues. this is a problem, I have been having, didnt just start.
Did you check the connections (ie. phone line, ethernet, phone filter)? Does the DSL have a reset button?
i promise, its not the connection. its avast, b/c the other computers will still connect when this one does not, i can use it for a little while and then it starts, i have narrowed it down to avast. like i said above, i can still ping the localhost and websites, but internet explorer and firefox stops responding. i also see where other vista users are experiencing the same thing. i have disabled webshield and it seems to be working right now.
avast does not change connection… the firewall does that.
Remove avast entries of Zone Alarm and boot.
Next boot, allow connections.
Into the firewall settings, the following programs should be allowed to connect:
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe (avast! Web Scanner)
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe (avast! e-Mail Scanner Service)
C:\Program Files\Alwil Software\Avast4\Setup\avast.setup (avast! Update executable). This is a temporary file that just appears when an update (check) is about to launch, and disappears again afterwards.
i have already allowed avast full connection. in fact avast is running right now, w/o webshield enabled and its fine. When avast along with zonealarm were fully enabled, and the problem started i disabled zonealarm and reloaded i.e. to see if that worked and it did not. if zonealarm was blocking the connection why did it work for a while and then cause i.e to not connect? this is happening after i have already been on the internet for a while, like i said, i have been having and troubleshooting this problem for a while, it just didn’t start today. every time i disable avast and reload i.e or firefox it works. so its tells me and i am no expert that its avast. I have avast and zonealarm on 3 xp machines configured with the same settings and not having any problems. i know zonealarm is a headache for novice user, but i have a little idea on how to properly configure it.
let me try to explain it again. i can get on the internet and browse but after a period of time, internet explorer and/or firefox will not respond ie… trying to open new tab, new window and refresh a page. i close down avast and restart i.e. and it works like its suppose to, then if i enable avast it will work for a period of time and the same problems start again.
same thing that this user is experiencing:
Eze… I can just guess it’s a glitch or conflict with WebShield and ZA.
Maybe installing ZA from the scratch helps…
It’s difficult to troubleshoot when we don’t know exactly what is happening, it’s difficult to troubleshoot intermittent problems… sorry.
ok i appreciate you trying to help, it just has me baffled.
I have also seen something like this with Firefox 3, though not on my own PCs so I hope my recollection is correct.
In Vista (Vista Firewall) after an iAVS update, turning off the Webshield or restarting Windows is necessary to restore browsing.
In XP (no firewall) after establishing a VPN connection with a remote computer, no browsing is possible until the VPN connection is disconnected.
i am going to uninstall zonealarm and continue to to troubleshoot, if i have any luck i will post it.
Be sure to untick in ZA start with windows before uninstalling as it can cause problems sometimes.
m
i removed zone alarm reinstalled it, internet works for a little while then stops responding. shutdown zonealarm no response, shutdown avast works like it is suppose to? any more ideas to try? if i shutdown avast and restart it, everything begins to work again also. so it leaves me dumbfounded with it.
btt.
Have you a solution? I have the same issue.
Rgds Etienne
I have figured it out for you guys what the problem is.
Take these steps.
- Open up your web shield.
- Click on Customize.
- Where it says Redirected http ports. It should say 80
- Delete where it says 80, make it say nothing
It will work fine.
Make sure you clear your cookies/temp files before running the internet now.
I hope this helps.
Matt
By doing that your might as well disable the web shield because it is effectively the same as you aren’t redirecting the port 80 traffic through the web shield filter and content isn’t scanned. Just check the Scanned count: field in the web shield and you will see it isn’t scanning your traffic.
If you do that (clearing the 80), no browser can use the web shield unless you manually configure it to use Web Shield, see below.
Manually setting your browser to use the web shield proxy,
see these tutorials for an idea of what you have to do in a few browsers.
For IE - broadband users: - Tutorial - Web Shield Proxy Set-up for IE
For IE - dialup users - Tutorial - Web Shield Proxy Set-up for IE (Dial-up)
For Firefox users - Tutorial - Web Shield Proxy Set-up for Firefox
Opera Users - Tools> Preferences> Advanced> Network> Proxy Servers, see image.