Internet Explorer has stopped working - problem with aswWebRepIE.dll?

Avast Free Antivirus / Premium Security
1

Hi all

I think I am experiencing a problem with Avast Webrep.

Internet Explorer crashes (mostly when multiple tabs are open and I receive the message “Internet Explorer has stopped working. I have copied the problem signature details below.

I have tried registering the aswWebRepIE.dll manually as suggested on this post (http://forum.avast.com/index.php?topic=71861.0) but it has not solved the problem.

I do not seem to have this problem with Google Chrome.

Does anyone have any other suggestions please? I use Windows Vista 32-bit.

Thanks

Problem signature:
Problem Event Name: BEX
Application Name: iexplore.exe
Application Version: 9.0.8112.16446
Application Timestamp: 4fb57c8f
Fault Module Name: aswWebRepIE.dll
Fault Module Version: 7.0.1456.418
Fault Module Timestamp: 4ff31b8b
Exception Offset: 0004d9fb
Exception Code: c0000417
Exception Data: 00000000
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057
Additional Information 1: b96e
Additional Information 2: 4c353e4d7c937225019771bf812734af
Additional Information 3: f940
Additional Information 4: 2e27a00e847f794b0bf7b6bb9273a562

2

Please upload your last minidump(s) here: ftp://ftp.avast.com/incoming/

3

A dump would certainly be helpful, the question is where any is created.
Does the crash window contains any additional information, such as a path to a folder with dump files?
Thanks.

4

Thanks for dump information, it’s enough to find the crash place and we’ve already found wrong code (WRC-418). It’ll be fixed in next program update.

5

I’ve got the same problem with my Avast 7 pro version (upgraded from 5 home version)
Program version 7.0.1456
Virus definitions version 12078-1
Windows 7 x64 pro swedish, IE9

How do i get dump files from IE9 to send you

6

Please, zip and upload the C:\Windows\Memory.dmp file to this anonymous ftp server and name it uniquely giving us the name of the file in this thread: ftp.avast.com/incoming.

7

I mentioned this about a week ago and sent a dump as well, glad you found the problem.

Thank pk :slight_smile:

8

@ craigb,

So basisten does not need to send a dump since pk knows the problem?

9

Right.

10

:slight_smile: :wink:

11

understood
i’ll just inactivate the plugin in IE9 until the next update then

12

Yes. If you still have problems after that, then let us know. Thank you.

13

I’ve got the same problem. “Internet Explorer has stopped working”. I disabled WebRep add-on and so far no problems.

Toshiba P755-S5263
Intel i5-2410M
2.30Ghz
6 GB RAM
Windows 7 64-bit Home Premium SP1
IE9

14

IE8 error in WinXP 32 with aswWebRepIE.dll, allways, then it in autonom mode (no internet connection)

15

Same prob sometimes IE has stopped working on Win 7 64 Bits

16

Same problem. Have to renew (or not) in 20 days. ???