Hi I’m new here, I’m having trouble with the registration key, I downloaded the Avast 5 Free, then I register through the website because I don’t know what happen in the Avast program that it doesn’t let me register online. I received the key then I copy and paste it in the program and a pop up window came and said: “(the key that I inserted)” is not a valid key! then I register again with another email and received another key and when I insert it, the same message appeared.
Can anyone help me here??? please
First there should be no need to go through this death by email and manually entering a key, which you could enter incorrectly.
If you have internet availability on this computer, use the avastUI, Maintenance, Registration and click the big Register Now button. You need to fill a few details and the registration is done there and then.
I try it already, when I clicked the big Register Now a Screen like the one in the picture came, then I clicked in the register now part of the free edition and it did nothing that’s because I went to register by email.
First try this, ensure that your system date is correct, day/month/year and adjust as required.
If that was correct or didn’t work - This could be conflict with another security application.
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?
If you had avast 4.8 before installing avast free 5.0, try a clean reinstall:
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Download the latest version of avast, 5.0.507 http://www.avast.com/free-antivirus-download and save it to your HDD, somewhere you can find it again (if you didn’t save your last download). Use that when you reinstall.
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Download the avast! Uninstall Utility, aswClear5.exe find it here and save it to your HDD (it has uninstall tools for both 4.8 and 5.0).
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- Now uninstall (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility from safe mode, first for 4.8 if previously installed and then for 5.0, once complete reboot into normal mode.- 3. install the latest version, reboot.
I check the date and it was OK. The anti virus that I had previously installed was AVG Free, I uninstalled it and rebooted my PC before install avast. By the problem of the key I uninstalled avast with the uninstall utility and installed again, when I pressed the big register now the same window came on.
I think Im going to reinstall the AVG because I don’t like this thing of the invalid key
But anyway thanks for the help.
It may be that there are still remnants of avg left behind.