Invalid license key

Avast Free Antivirus / Premium Security
1

Hi!
I’ve been searching the forum to find a solution to my problem but it seems that after the 1st jan 05 issue no one is having the same problem as I have?!

I’ve downloaded the Free home version of Avast for my XP pro SP 2 pc. Registered and reveived a License key (twice) When I CTRL-C, CTRL-V this in the dialogue box and press OK I get the message Invalid license key.

My system clock has the same time as my regular one. I am not using a OS server version(?) I have Free Zone Alarm installed.

Can anybody help me as my PC is now not virusprotected after deinstalling Norton

W4357407H1700A1106-XXLSECSU was the sent key.

Thanks!!

Eddu

2

I hope you have removed NAV completly. That means including the registry keys.

Are you sure there wasn’t a trailing space when copying/pasting the key?

3

Thanks for your fast reply!
I have checked whether I have any anti virus application left. De- installed with Windows XP Software de/installation utility and restarted my PC. this should take care of the registry, right?!

Checked for any spaces after the copy paste action. Exact copy of the code, no spaces before or after, included the dash…

Have several antispyware tools installed. Do not thnk this could be the source.

Other recommendations please!
Edwin

4

Eddu, could be a problem in the key generator (into avast website).
Take it easy, they could check.
I think removing NAV has nothing related with the specific problem of non registering avast… Maybe I’m wrong.
Are you using a user with administration rights?

5

thanks
All the rights to have, yes

How do I find out whether it is a Avast! generator issue? I 've tried 2 different license keys…

cheers,
Edwin

6
De- installed with Windows XP Software de/installation utility and restarted my PC. this should take care of the registry, right?!
Nope unfortunatly not, not with the uninstaller that comes with NAV :-\ If this was NAV 2003 or earlier, use the seperat uninstall util. If thas was NAV 2004 or up, you need to do it manually following the instructions on the Symantec website.

ps: This is just to make sure everything is gone. If there are remains left it can lead to conflicts and even a totally not working av.

For your key problem:
Can you try with another email address?
(just to make sure) You did received this key very recently? (eg feb or march)

7

just ran all the .exe stuff and manual reg changes on Symantec.com
Viruskiller 2003 and 2004

have (today) registered 3 times (2yahoo, 1hotmail address)

still not working…

8

Looks like a problem with the key generator. Lets wait for someone from Alwil to check it.

9

any ways to make them notice me or is that the patience parameter :slight_smile:

thanks for your effort anyway!!

HELP!!

10

Send them a couple of pizza’s ;D ;D ;D
Sorry, I couldn’t resist ;D ;D ;D

11

You could email them, but they will be on this board soon. Just keep your fingers crossed they read this thread ;D

12

The key seems to work for me… are you really sure you have the right date (especially year) set on your computer?

13

If you have just installed avast and it started with no warning messages or any elements disabled because of a previous AV, you are probably OK in that regard.

Why not just you the Demo option rather than enter the registration key, click the Demo button, that will give you 60 days trial use before you absolutely have to enter a registration key. This should at least give you AV protection whilst this issue is resolved.

14

After some time and sweating I got it to work!!! I re-downloaded the application (Dutch, demo version) and it completely installed the 60 days trial version. Only after complete installation I registered without a problem.

The first (English version) installation seems to have been incomplete or in some way, on my configuration, corrupt!?

After install No1. (at least I thought it was) I immediately got the registry screen. The application had not really installed because this takes about 20 minutes including automatic restart and auto. scanning the PC, etc.

Thanks for all your advise and positive problem solving attitudes and efforts!!

Eddu