I’m having some difficulty with the avast! 4 that I’ve just downloaded. I installed my previous virus guard - Kaspersky - before downloading avast!4 but I am receiving an error message from Windows Security Centre stating that avast anti virus reports that it is turned off as it detected that the Kaspersky anti virus is running.
I’ve searched Windows explorer to try to find any residual Kaspersky program to uninstall without success.
The avast ball in the toolbar is blue so it appears to be ok.
Could anyone tell me how to :
start avast if it’s not already activated
address the “error” message problem
find and get rid of any residual Jaspersky program
Any help will be much appreciated
Thanks
avast disables elements if it finds other resident scanners (often remnants left behind), so that a conflict that could lock your system doesn’t occur. The remnants are foten registry keys and virtual device drivers.
Before you can address any of the others you have to complete your step three. Then reboot avast should hopefully start correctly as it doesn’t detect Kaspersky.
Can you try to repair your installation? Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair). You must be connected to the internet while repairing.
If this does not help, can you uninstall / boot / install / boot again?
First I ran the utility then I searched in system 32 and found a Kaspersky klmc and klif file - deleted these - re-booted and everything’s all working now!
Stick around and browse the forums, especially the sticky topics at the top of each of the forums. They provide a wealth of information to help you get the best from avast.