Is the 30-day money-back guarantee still valid?

Avast Free Antivirus / Premium Security
1

I purchased Avast Premium Security (Multi-Device) in March 2024. In June, due to work requirements, I installed VizRT software, which conflicted with Avast. I tried adding exceptions, but the issue persisted, so I had no choice but to uninstall Avast.

At the time, I wasn’t aware that auto-renewal was enabled. As a result, on March 12 this year, I received a notification that the payment had already been processed.

Since there is a 30-day money-back guarantee, I followed Avast’s official refund instructions. However, at the final step, instead of seeing the expected ‘We’re now processing your refund…’ page, I was redirected to a ‘Chatting with Avast’ window. No matter what I said, there was no response from the other side. I tried three times, and the same thing happened each time.

Can someone help me resolve this issue? I’d prefer not to contact my credit card company just yet.

avast01
avast01528×549 25.5 KB

2

Hi @Herry.2025, I’m sorry to hear about this issue. Can you please check if the problem persists today? https://support.avast.com/en-ww/article/refund-request/

3

I have the same problem. They didn’t inform me about the expiration of the trial period, they just took my money, and no one appears in the chat to lead the conversation.

4

Hi, I’m sorry to hear that. I notified my colleagues who will make sure your case will be resolved.

5

No. After posting this, I tried many more times but kept encountering the same issue. It has now been over a month since the charge, and I am seeking assistance from my credit card company. It would be even better if you could issue a refund.