First of all, I just want to say that I am sold on avast. It is by far the best anti-virus, fast, stable and easy to use. This has been true up until the automatic upgrade to 4.6.603.
Symptoms:
Machine Reboots when:
A: Accessing large files
B: right clicking and choosing the scan option from explorer.
C: Randomly
Unable to access network or very slow network access.
( I’ve tried disabling various providers but the only thing that worked was to
disable the program entirely.
My currrent system configuration is:
OS Name Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Manufacturer MSI
System Model MS-6702
System Type X86-based PC
Processor x86 Family 15 Model 12 Stepping 0 AuthenticAMD ~2000 Mhz
BIOS Version/Date American Megatrends Inc. Version 07.00T, 4/2/2001
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = “5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)”
Time Zone Pacific Standard Time
Total Physical Memory 512.00 MB
Available Physical Memory 140.39 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.95 GB
Page File Space 1.22 GB
Removing the avast is the only thing so far that has restored the stability of my system. However this has left me without protection. Is there a way to get version 4.5 of the software.
Computer reboots when accessing large files? I don’t think we had any similar reports…
Would you be able for you to supply us with the corresponding dumps (for a start, the files from WinNT\Minidump folder) so that we could check the reason?
Thanks!
I get exactly the same problem (crash, slow network)…
Win Xp sp2, asus A7v880, 1Go ram, athon 2600+.
Since last update, i got blue screen, talking about problem with aavmker4.
i’ve just reformated and reinstalled the machine, no SP, only drivers and last version of avast, and exatly the same problem… what a pity i like this soft
Guys, actually I figured I’d need a FULL crash dump to analyse the problem (I have a couple of minidumps from the MS Error reporting page here but they’re not very helpful). Could you please enable generation of full dumps (as described in my post here: http://forum.avast.com/index.php?topic=11330.msg96408#msg96408 ) and simulate the problem?
Please note that the problem will probably not be reproducible if you do the ini file modification as described above. So please, do the modification only after simulating the problem with full dump generation enabled.
Technical - it’s just a troubleshooting (debugging) setting, nothing normal user would have to worry about…
the problem is that i reformated (once again) my machine and don’t want to reinstall avast.
I’ll wait that the problem is solved, because i guest that many other people will have the problem.
what is quite odd is that my wife as an asrock k7vt4a+ and a 1.3 athlon with winxp sp2 and the lastest version of avast (a config similar to mine) and has no problem !
If the problem occur on her computer i’ll send you the files you requested…
It may actually be a file on the hard drive that’s causing the scan to crash.
Maybe you could share your HDD and scan it from your wife’s machine, to see if it crashes, too…
I’m afraid that’s not the case.
As far as I know, it’s only you two (posters of this thread) having this kind of problems until now. So, we could hardly do anything about it without some help.
Well, yes, the file will probably have something like 200MB after compression. What Internet connection do you have? (i.e. could you possibly upload it to our FTP, for example?)
ok, i had a crash, but when scanning (scanning “minutieux”, within archive, i’ll try a standard scan), not at startup or while using my computer…
I have a dsl 512/128 connection, i can upload it if you want and if my pc do not crash…
The file is 163MB large, if you give me ftp access, i can send it
edit: this is the same problem with standard scan and without scanning archive.
This is a PAGE_FAULT_IN_NON_PAGED_AREA
I tested my memory with memtest and the microsoft test with no problem.
If needed i have a second dump.
Still no problem while using computer as previously…
Is/was the aavmker4 driver noticed in the bluescreen?
There’s an anonymous FTP: ftp://cat.asw.cz/incoming
(there are no rights for reading, so you won’t see anything there - even after you upload the file - but we’ll get it).
Vlk> the size (160Mb for the first and 220 for the second) is after compression !
I send you that, i hope that “privacy” (hope you understand, not sure if it’s the exact english term) is important for you, because what i give you is my whole memory (1GB)
Igor> yes, aavmker4 was the program writen by the blue screen
Of course privacy is very important for us, you don’t have to worry. Only the parts related to the problem will be examined (and the dump will be discarded afterwards).
