Hi
I am writing to express my dissatisfaction with the customer support I received today, Thursday, March 20, 2025, around 8:00 PM. This was, without a doubt, the worst customer service experience I have ever encountered.
I contacted support due to an issue with my VPN, and was connected with one of your representatives. During the conversation, I was informed that Avast had launched a new service called Avatone, which is supposedly a new platform offered by Avast.
I am unsure whether to believe this information or not, as it seemed suspicious and almost like a scam. If this is indeed true, I find it hard to believe that such a service could be considered a legitimate tool or improvement.
I would appreciate clarification on this matter and hope this feedback helps improve your services.
Sincerely,
CHAT:
Yes. Its newly launced Avast product.
08:21 pm
Avastone subscription is a new version of Avast. Its single Application Which includes all avast premium features.
08:22 pm
I have shared you the purchase link for Avastone with added discount.
I can also add the remaining days of your current subscription to this new one.
For this Avastone subscription, You will get an extended validity, Roberto
If you purchase Avastone Now , Then your Avastone subscription will expire on Jan 2027( extended validity)
So I wish that you should not miss this great deal.
Are we still conected?