I’m doing this because apparently it’s impossible to get help without a paid version of the Avast app. I intend to pay for it once this issue is resolved, but I won’t pay just to get support.
About two days ago, I downloaded Avast for the first time, and right on the first scan, it “detected” a malware on my phone. The problem is that the malware in question is the system app “HTML Viewer,” which can’t be disabled. Everything points to it being a system app, as it has the same icon as other system apps, only shows up when I check the option to display system apps, and my other phone has this app too, and there’s only one of it — it’s not duplicated. I’ve run three different antivirus apps, and only Avast is flagging it. I’ve also restored my phone to factory settings twice, but the app remains. Given all this, I believe it’s a false positive, but the problem is that I can’t get any support to properly verify it.
Is there anything that can be done? Should I really be worried about this app?
