On 10-10-24 I renew my Avast ultimate subscription, payment was charged to my credit card and received confirmation email form avast. However, today 11-14-24 all the avast apps appear as expired. The “support” options in avast website are a disaster, does not offers solutions nor way to contact them for this specific case. Can somebody help me with a link o suggestion how to solve this?
Im on premium so not sure if layout is the same but have you checked menu > my subscriptions. does it shows out of date. if so in you confirmation email did it include the new activation code? as you can manually install that on same page.
Are these the support pages youve looked at so far
Thank you MrDJ. Yes I received an “new”activation code that in fact is the same I received last year but did not work. I read all the support options but no one help for my case. I am trying to get contact with a support person without success.
not sure what else to suggest. hopefully someone else will advise.
strange though that the code was the same as last year.
did you buy direct from digital river or a key code site.
Yes, i bought directly from dig river. Thank you.
On the old forum, questions regarding Account and Renewals etc would have been posted in the Avast Account secton. That still exists on the new forum here: Avast Account (my.avast.com) - Avast Community
Maybe a post there could get noticed by Avast staff.
salut usuario j ai exactement le meme probleme que toi , de mon cote, j ai pas trouvré de solution et pour toi as tu trouve une solution ? merci de ta reponse
Dear forum members, I made a comment and send a message to on the avast’s Facebook page. I got a quick answer and solution from Simone. They mentioned that was a technical error and fixed it immediately. I was able to activate the software. I hope this can help others.
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