Issues exporting files from design software since Avast update - Help required

Avast Free Antivirus / Premium Security
1

Hi,
I’ve had a recurring issue since 28/4 which I have just realized is down to Avast & I’d like to see if I can somehow amend settings within to stop it occurring if I can.

The issue is in my design software application (SAi Flexi 12) when I try to export a design in certain file types (pdf, jpeg etc) I get a box opens within Flexi saying “Cannot save file” when I click ok Avast opens saying “We’ve just protected your file” with options to block or allow the app to which I always select allow, but it keeps doing it.

The only solution seems to be doing a system restore back to 28/4 & all is good again then, but something keeps updating every few days & I’m back to square one again having to do the sys restore again. I previously thought it was a Windows update causing the issue but as mentioned I believe now that Avast is the problem but have no idea what settings to amend in order to stop it.

Can someone please advise?

Thanks in advance
Myles

2

What avast do you have?

It may be related to avast ransomware shield…

3

Yes I think your right. I have Internet Security v19

4

https://support.avast.com/en-eu/article/Antivirus-Ransomware-Shield-FAQ

https://support.avast.com/en-eu/article/Use-Ransomware-Shield

5

Thanks Pondus, Think I have it sorted now. It seems that when It was giving the option to allow the app which I was doing & it was showing the app in the allowed list, it actually wasn’t working, so I needed to delete the app from the list & manually add it which seems to have done the job now, fingers crossed :slight_smile: