Issues using Avast Premier

Avast Free Antivirus / Premium Security
1

HI, I have a licence for Avast Premier and having issues again.

I just noticed that the it says I am ‘Unprotected’! Avast background service is not running. When I click start now windows asks me to ‘make changes to the computer’ - say yes and nothing happens.
I then try to go to ‘My account’ and sign in, I do this, it starts to load and then says ‘Your Device has been disconnected from your avast account, please sign in again’. This keeps happening.

I’m very disappointed with this software at the moment as previously had issues with the grime fighter and worried that I am now unsecured.

Please help!

2

I think you have a corrupt installation.

You need to perform a clean install:

Note: It’s important you used the stub online installer from the one I linked… NOT the offline one.

Note: You need to be ONLINE during this install (online installer works in all cases whereas offline sometimes doesn’t)

1.Download your version of avast! and the avastclear tool:

Avast Free Antivirus
Avast Pro Antivirus
Avast Internet Security
Avast Premier

Download Avast Clear Tool

  1. Uninstall Avast by control panel [If you don’t have Avast in control Panel go to #3]
  2. Uninstall in safe mode using Avastclear. [Running Avastclear is normal mode will give a prompt to go into Safe Mode]
    Check : Once uninstalled check in device manager>view>show hidden devices if there is anything related to avast with a yellow triangle… if so, uninstall it and reboot.
  3. Install the version you downloaded.
  4. Reboot.

Free: If you have the Free version, register the product for free for a year from the avast! UI.
Paid: If you have a paid license, insert the license key/activation code after the reboot at stage 6.

If you have any questions, please don’t hesitate to ask. It’s better to ask than make a mistake and start over again with the process.

3

i would try repair first…

controlpanel > ad/remove programs > avast > uninstall/change > repair

Win10 right click start button > Programs and features > avast >