I am reposting this in this page since I posted it in the virus and worms page instead of this one accidentally, so my machine is clean of viruses I also have Malwarebytes (it’s the free version) and so nothing is blocking it from downloading, I decided to delete Avast cause it wouldn’t open and had a error saying “this application has failed to start because it’s side by side configuration is incorrect”'so I deleted it and tried to reinstall it which failed and got the error “there was an error while completing the setup process” and used Avasts uninstall tool and thought it was cause of my bad internet so I tried the offline installer and it still failed and got the error “there was an error while completing the setup process” and changed my dns to googles dns which failed cause I got the same error as last time, can someone please help me
- Which Avast…? (Free/Pro/IS/Premier)
- Which version…?
- OS…? (32/64 Bit…? - which SP/Build…?)
- Other security related software installed…?
- Which AV(s) did you use before Avast…?
Avast free antivirus, I’m unsure what version I had before I deleted it I haven’t updated it in awhile due to my slow internet but I’m trying to install the newest version. I’m using Windows 10 and my PC is a 64 bit, I have Malwarebytes, Malwarebytes adwcleaner, and FRST, I haven’t used any other av before avast on this pc
and FRST,attach fresh FRST diagnostic logs here (frst.txt and addition.txt)
heres the addition.txt log since it’s only letting me post one attachment at a time
heres the FRST log
just under the “attach file” it say (more attachments) 
Anyway log expert @Sass Drake is notified, it may take hours before he is online
Thank you! 
and is it safe for me to use the pc without avast until this is fixed? I’m using a family pc and someone needs on the pc
Your log say avast is installed and up to date
=============================================================
AV: Avast Antivirus (Enabled - Up to date) {8EA8924E-BC81-DC44-8BB0-8BAE75D86EBF}
AV: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Windows Defender (Disabled - Up to date) {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
AS: Avast Antivirus (Enabled - Up to date) {35C973AA-9ABB-D3CA-B100-B0DC0E5F2402}
=============================================================
@Sass Drake will take it from here when online
Okay! Thank you
I’m doing this only because Avast Removal tool didn’t uninistall Avast.
- Open Notepad (click Start button → type notepad.exe → press Enter)
- Copy text from code block below and paste it into Notepad
R3 aswbIDSAgent; C:\Program Files\AVAST Software\Avast\aswidsagent.exe [7834368 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R2 avast! Antivirus; C:\Program Files\AVAST Software\Avast\AvastSvc.exe [357816 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R0 aswArDisk; C:\WINDOWS\System32\drivers\aswArDisk.sys [37304 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R1 aswArPot; C:\WINDOWS\System32\drivers\aswArPot.sys [203488 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R1 aswbidsdriver; C:\WINDOWS\System32\drivers\aswbidsdriver.sys [223056 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R0 aswbidsh; C:\WINDOWS\System32\drivers\aswbidsh.sys [196264 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R0 aswblog; C:\WINDOWS\System32\drivers\aswblog.sys [320888 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R0 aswbuniv; C:\WINDOWS\System32\drivers\aswbuniv.sys [58160 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R0 aswElam; C:\WINDOWS\System32\drivers\aswElam.sys [15488 2019-02-05] (Microsoft Windows Early Launch Anti-malware Publisher -> AVAST Software)
R1 aswHdsKe; C:\WINDOWS\System32\drivers\aswHdsKe.sys [239808 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
S3 aswHwid; C:\WINDOWS\System32\drivers\aswHwid.sys [46584 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R1 aswKbd; C:\WINDOWS\System32\drivers\aswKbd.sys [42488 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R2 aswMonFlt; C:\WINDOWS\System32\drivers\aswMonFlt.sys [166792 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R1 aswRdr; C:\WINDOWS\System32\drivers\aswRdr2.sys [111992 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R0 aswRvrt; C:\WINDOWS\System32\drivers\aswRvrt.sys [88144 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R1 aswSnx; C:\WINDOWS\System32\drivers\aswSnx.sys [1034056 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R1 aswSP; C:\WINDOWS\System32\drivers\aswSP.sys [474648 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R2 aswStm; C:\WINDOWS\System32\drivers\aswStm.sys [218056 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
R0 aswVmm; C:\WINDOWS\System32\drivers\aswVmm.sys [380144 2019-02-05] (AVAST Software s.r.o. -> AVAST Software)
- Go to File → Save As
- Make sure that UTF-8 is selected as Encoding (left side of Save button)
- Save it as fixlist.txt on Desktop
- Open again FRST and click on button Fix
- Wait until FRST finishes
- fixlog.txt should be genereted and opened. Attach it your post and wait further instructions.
After this try again to uninstall Avast.
I did it and let it restart but got “your PC ran into a problem let us restart for you” as its starting up, is this bad??
It’s preparing automatic repair did I damage anything?
I hope that we haven’t damaged anything. Please inform me does it managed to restart or it is still repairing.
I hope we haven’t damaged anything either, has this happened before? And what do we do if it has damaged anything?
And it’s still doing automatic repair right now
Is there anything I should do? It’s still showing “preparing automatic repair” for a little over an hour?
The pc is broke due to this we are trying everything and are now having to pull the battery out
Can you boot into Safe Mode?
We weren’t able to do anything it was just stuck in “preparing automatic repair” but we got the troubleshoot screen to appear at one point and the pc wasn’t that old and didn’t have many files and I don’t fully own the pc so the main person who owns it just decided to have it reset