A few days ago, I noticed that I was unable to connect to the Internet on my laptop. When I click the connections icon, not one connection shows up, so I can’t connect at all. I kept getting error 651 and tried to fix it, but nothing worked. When I did a virus scan, 6 files with the java trj were moved to the chest, but I still can’t connect to the Internet. Is this virus still in my computer somewhere? If so, how do i remove it? I called the Internet company and they said it was all on my end, so no easy fix there. If you have any tips, please tell me step by step how to do it manually, since I can’t download anything to do it for me.
instructions here https://forum.avast.com/index.php?topic=53253.0
you need to download on another coputer and transfer the tools over with a usb stick
Funny thing, I was able to access the internet when I went to my mom’s house. I went through and used all the tools. I haven’t gone home yet to see if I can connect there. If I can’t, I will definitely try calling my internet provider again.
Have you tried resetting your home router ?
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File Toolbar: HKU\S-1-5-21-1816784191-3154944775-456081599-1000 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File DPF: HKLM-x32 {6A060448-60F9-11D5-A6CD-0002B31F7455} 2014-12-01 15:10 - 2014-12-01 15:10 - 00000000 ____D () C:\Users\Reba\AppData\Local\{CF66D388-98DE-47AE-A42D-B818ADE4F948} 2014-11-25 18:18 - 2014-11-25 18:19 - 00000000 ____D () C:\Users\Reba\AppData\Local\{453B7BEE-5441-4D97-9440-64698D8A3474} 2014-11-25 18:17 - 2014-11-25 18:18 - 00000000 ____D () C:\Users\Reba\AppData\Local\{3576C6E7-EB86-4E10-B8D4-64FD64D314C9} EmptyTemp: CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S1].txt as well.