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Now my laptop gives me errors in Pastel and sometimes tell me it is already running although it issen’t running.
How can I fix it?
follow instructions here https://forum.avast.com/index.php?topic=53253.0
we need Malwarebytes and Farbar Recovery Scan Tool logs, attach the logs, 3 logs total
see below the box you write in … Attachments and other options
a malware expert will then assist you when online
Sorry for asking do I post my logs here or under the link you sended me?
Right here.
Attaced is my logs. Thank you very much.
OK, now you’ve to wait a bit…
ok thanks
Another log
You have AVG installed as well … Please uninstall that first and then run the fix
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Download the attached fixlist.txt, to the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at C:\AdwCleaner[S0].txt as well.
Log as asked
Log after cleaning.
How is the computer running now ?
Thanx running faster. But it looks like that thing, have done something to my Pastel program something about the user file. It also gave me a message when I pressed clear after scan. Line: 5324(file)"C:\users\althea\appdata\local\microsoft\temporaryinternetfiles\contents.IE5\OEYKYOOS\adwcleaner.exe). Error:subscript used on non accessible variable.
Is that bad?
Running Adwcleaner from a temp file will cause oddities as it should be run from the desktop
What is the pastel programme ?
Pastel express v11
Hy het die probleem begin toon na die virus. Soos ek verstaan, weet nie veel van programme nie. Iets van die user file en position. As ek by die user en parrameter in wil gaan dan gooi hy n error uit en maak dan self toe. As pastel dan weer wil oopmaak se hy already running. Dan moet ek eers restart om pastel oop te kry. Sal more presies vir jou die error boodskap kan gee. Dit nie nou by my nie.
Baie dankie vir die hulp.
Is there a repair function for the programme ?
Yes ready did the rebuild, but that user files is not under the rebuild list.
Do you have a backup as the malware may have corrupted them
Yes but when I realised that there was something wrong that days backup was already writen over. There is suppost to be a user0 but it doesn’t appear where it must stand, the dokument under it show whith a correction mark but if I want to jump to it by clicking on the mark it tels me something about a wrong positioned bookmark. It is only the one companys books that does that the other is working fine.
O hell, I’m going to cry my eyes out. Although it’s not gonna help.
Thanx for the help.
Have you asked the company if they can help ? http://www.pastel.co.uk/