just got avast internet security and it keeps going down

Avast Free Antivirus / Premium Security
1

Hi, i did the trial for 25 days and everything was fine and paid for a year today and it keeps going down, reinstalled one time, uninstalled ccleaner and it is still happening, it automatically goes down when i run a scan and goes down by itself some also

i read some of the old posts but i was wondering if this has been happening to anyone this month and if there is an easy fix

2

i just noticed a similar problem someoen had because defender was running for them, my defender isn’t on

3
  • Which version of AIS…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
4

i am using avast internet security 64 bit

windows 10 64 bit

i don’t know what sp/build means

no other security installed

i used eset free trials 90 percent of the time before used avast a couple of times

5

First, be sure to get rid of all remnants of your prior installed AV(s)…!!
→ https://support.avast.com/article/11/

Then:

  1. Download Avast Internet Security: https://files.avast.com/iavs9x/avast_internet_security_setup_offline.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.
6

SP = Service Pack - windows 10 hasn’t any service packs as yet, it appears that they use version numbers.

Build = Build number - Each win10 major program update is also assigned a build number.
You can find it by clicking the Windows icon (bottom left of your screen) and type winver - this will display a window giving the Program Version and Build number.

7

thank you

8

thank you, i think this has worked…going to bed and will know more tomoro…thanks a lot

9

You’re welcome.

10

You’re welcome.