Just lost my phone, Command timed out

Avast Mobile Apps Avast Anti-Theft for Android
1

Hi there,

I’ve just lost my phone in the last 4 hours. When I call it, the phone rings then goes to voice mail so it’s still turned on. When I try to send commands from my Avast account (“Locate” and “Lost” so far) I get “Command timed out” message.

Please help,

Stuart

2

Last Update: 03-Apr-2013
Last Known IP Address: N/A
Current Battery State: 100 %
Real-Time shields: Ok ON
Virus Definitions Updates: Ok ON
Anti-Theft: Ok ON
Program Version: Ok 2.0.4304
Definitions Version: Ok 130405-0

Last Communication: 12 hours ago

3

Do you have a rooted install?If not it is possible a thief did a factory reset that would include anti theft, too.
But you should try to send a SMS to your phone as long it is still reachable. The correct command would be:

LOST
so if you have 1234 as pin the command would be “1234 LOST”

This activates lost procedure. Moreover it is a good idea to switch on regular location updates. Consult the doku on these SMS commands.

Over a year ago my DesireZ was stolen, too. And thanx to antitheft I was able to recover it in the Netherlands. But I had a rooted install. :wink:
So, good luck!

Mike

4

Hi Mike,

Thanks for the reply. I’ve just managed to get my phone back. Phew.
I’ll test out the anti-theft functions to figure out what went wrong.

Stuart

5

Good to know that there are still honest people out there!
And it is always a good idea to test and make yourself familiar with an anti theft app BEFORE you need it. :wink:
For example me and my wife have a direct link on our phones to log in our avast account in order to start tracking immediately.