Laptop connects to mobile hotspot but no internet access

Probably been asked before but since downloading Avast I can no longer access the internet via mobile hotspot even though it connects to hotspot.
Any assistance would be greatly appreciated but I’m not too technically minded so easy instructions would be helpful thanks.

what avast version … free / Internet security / premier … ?

Yep - that might help. Premier version

Is your avast firewall network profile in private mode? … reboot computer after selecting private

Thanks. No idea. Where do I find that setting? I’ve had a look but cant find it, thanks.

https://support.avast.com/article/25/ (Firewall FAQ)

This is driving me craaaazy!!! Thanks for the link but whenever I click on the avast icon it just goes straight to Cleanup section. There is no icon to open the user interface.

Sorry to ask, but is the AV installed or only Avast Cleanup…?

I initially had the free version and then upgraded. I assumed I was getting AV as well. So if I dont have AV why is the hotspot blocked?

Well, Avast Cleanup Premium is not the same as Avast AV Premier.
Best you contact support: https://support.avast.com/contact

Thank you

You’re welcome.