Just renewed online for 3 PC’s but didn’t get an updated license. I sent a ticket to support and here’s what they said:
[i]Please provide a scan or photo of the documents via email or fax a copy for the person who made the purchase:
What’s up with this crap? I’m not sending this info via email. Anybody else get this mess?
Wrong section.
They probably want to confirm your are who you say you are. Or it’s a scam
Sorry for the wrong section - new here. Anyway, they have my money and my verified email account. Guess they want blood next . . . I’ll just request a refund and find other virus software . . .
avast never asks for all that info.
It sounds more like someone other than avast is scamming you.
Please use this to address your concerns.
Thanks Para-Noid - just emailed asking for confirmation . . .
I sincerely hope you get this resolved.
Just be extremely cautious when and where you give out personal information. 
Please read here. Fake email? → http://blog.avast.com/2013/10/16/fake-email-spoofs-avast/
I don’t think this email is fake, here’s who it came from:
verif@nexway.com
Nexway Sales Administration
Avast USD/ Nexway
OK that is a reseller in the US. Your best bet would be to get in touch with them
OK - it was verified this morning, the email was NOT fake. They actually want me to send a copy of my driver’s license or passport or they won’t send me an updated license!
I told them that I have had a verified Avast account for years, a verified email account and send them my receipt of payment. Plus, they already have my money, it was withdrawn from my bank yesterday morning! If this isn’t enough proof of my identity, refund my money and I will take my business to someone else . . .
What a pile of crap!
I suspect that this isn’t avast insisting on this but Nexway and it is possibly an anti fraud measure to supposedly protect you (depending on the payment method you chose when renewing).
It is Nexway insisting on this proof but I paid with a debit card and they already have my money. Can’t figure why they want more proof from an account years old that was verified.
What they hell, I’ll move my business because I’m not sending a copy of my driver’s license or passport through email. . .
Did you purchase through the reseller or through Avast.com website? usually resellers cant give you a license unless you purchased through them…
I purchased my renewal through the Avast main panel screen. It tells me I have 3 days left and if I would like to renew, click here. It never goes to a web page but stays on the Avast panel on my PC . . .
For the purchase through the program is from Avast directly and not a reseller. You said you sent a ticket, how did you submit it? Try sending to Sales (at) avast.com and that should go to the internal avast team
I submitted a ticket through Avast but they won’t issue renewal until I complete the requirements from Nexway and I’m NOT sending driver’s license or passport through email. It’s been 3 days and nobody will respond to my emails now. I feel like I’ve been hijacked, they have my money and won’t talk any longer . . .
Guess I should actually request a refund per the Avast Terms and Conditions:
Customer’s right to cancel
[i]
Right of cancellation – Customer shall have the right to cancel any order within a period of 7 (seven) working days after the purchase date. If the Customer wishes to cancel an order, the Customer shall contact Nexway by email at avast_en@nexway.com, supplying order details and explaining the reason for his request.
Consequences of cancellation – In the event of effective cancellation by the Customer, Nexway shall refund any payment made for the products under the cancelled order. The Customer’s right to use the relevant product(s) shall terminate immediately upon order cancellation. The Customer must delete or destroy the products and all copies from the Customer’s computer and any other device or media to which the Customer has copied the products.[/i]
Here’s the latest:
I received an email saying “This order is on hold waiting for ID via email. It was placed using an open proxy, which masks the users location and is commonly used by fraudulent orders.”
So now you can’t use open proxy, can’t seem to find that in the terms and license agreement. They have my money so how could this be a fraudulent order? Avast may have a good product but a person can only that so much s**t . . .
Won’t sell to me because I use open proxy, what a way to get business!
It’s official, Avast dumped me today. Sorry to go but I can’t comply with their demands so I’ll take my PC’s, Droids, and servers to the competition.
Good luck all . . .