Latest update causing Windows Explorer to crash

[shane122]

Since the updat on 19/11/22 if avast premium security is running it constanly causes windows explorer to crash giving me a black screen. I restart explorere the scren returns to normal but as soon as I do anything that uses explorere it crashes again. If I disable all avast shields explorer works fine. I’ve tried repairing avast but it is still happening.

Any asistance in fixing this issue would be appreciated

Thanks

[jan.svoboda]

@shane122 post:1

Since the updat on 19/11/22 if avast premium security is running it constanly causes windows explorer to crash giving me a black screen. I restart explorere the scren returns to normal but as soon as I do anything that uses explorere it crashes again. If I disable all avast shields explorer works fine. I’ve tried repairing avast but it is still happening.

Any asistance in fixing this issue would be appreciated

Thanks

Hi shane122, could you please send us the support package and provide a support file ID. https://support.avast.com/en-ww/article/submit-support-file/

Thank you very much.