Latest Update "The package is broken"

I just tried to do an Avast Free Home Program Update and got this message, Failed “the package is broken”. Then I tried again - same thing. 3rd try resulted in a large package download and install. {1,327.50 KB}. My question is … Is my Avast ok now? Thank you… Smoke

I couldn’t post the entire log as it exceeded the maximum character/post “limit”

28.07.2007 03:56:50 package: ERROR: Package ‘av_pro_dll401’ did not load!
28.07.2007 03:56:50 package: ERROR:LoadAllPartsVpus, code:0x20000011
28.07.2007 03:56:50 general: progress end - 1
28.07.2007 03:56:50 general: progress end - 0
28.07.2007 03:56:50 general: progress thread end
28.07.2007 03:56:50 general: Err:The package is broken

Yeah. You just hit the very moment when the bits were being uploaded to our servers. Usually takes only about 5 minutes. :wink:

DOH!!! :o Sorry about that Vlk. My timing is usually impeccable. ;D

Thanks for the reassurance, and mods please feel free to delete this if you so choose.

I’m encountering the same thing “package broken” on update…I tried many times and decided that a re-install would do the trick. Nope, same error when downloading and installing updates…Vista home premium system. (and curiously the re-install killed my Thunderbird access to ypops.)

Any suggestions?

Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

14:30:27 dbg/pkg Loaded pkg info ‘av_pro_dll408’, containing 15 subversions
14:30:27 dbg/pkg Loaded pkg info ‘av_pro_dll424’, containing 9 subversions
14:30:27 dbg/pkg Loaded pkg info ‘av_pro_hlp81a’, containing 5 subversions
14:30:27 dbg/pkg Loaded pkg info ‘av_pro_dll409’, containing 40 subversions
14:30:27 dbg/pkg Loaded pkg info ‘av_pro_hlp410’, containing 9 subversions
14:30:27 dbg/pkg Loaded pkg info ‘av_pro_hlp411’, containing 9 subversions
14:30:27 dbg/pkg Loaded pkg info ‘av_pro_hlp412’, containing 9 subversions
14:30:27 dbg/pkg Loaded pkg info ‘vpsm’, containing 1 subversions
14:30:27 dbg/pkg Loaded pkg info ‘vps’, containing 116 subversions
14:30:27 dbg/pkg Loaded pkg info ‘news405’, containing 1 subversions
14:30:27 dbg/pkg Loaded pkg info ‘news409’, containing 1 subversions
14:30:27 dbg/pkg Loaded pkg info ‘setif_av_pro’, containing 20 subversions
14:30:27 dbg/pkg Loaded pkg info ‘setup_av_pro’, containing 8 subversions
14:30:27 dbg/pkg Loaded pkg info ‘jrog’, containing 17 subversions
14:30:27 min/gen Part of license key: S9999999T9934A1106
14:30:28 dbg/gen progress end - 1
14:30:28 vrb/pkg FilterOutExistingFiles: 145 & 145 = 0
14:30:28 vrb/pkg IsFullOkay: setif_av_pro-405.vpu - not okay
14:30:28 dbg/pkg SetDownloadBits: setif_av_pro setting 1 diffs to process
14:30:28 vrb/pkg IsFullOkay: setup_av_pro-405.vpu - not okay
14:30:29 dbg/pkg SetDownloadBits: setup_av_pro setting 1 diffs to process
14:30:29 vrb/pkg FilterOutExistingFiles: 145 & 145 = 0
14:30:29 vrb/pkg IsFullOkay: setif_av_pro-405.vpu - not okay
14:30:29 dbg/pkg SetDownloadBits: setif_av_pro setting 1 diffs to process
14:30:29 vrb/pkg IsFullOkay: setup_av_pro-405.vpu - not okay
14:30:29 dbg/pkg SetDownloadBits: setup_av_pro setting 1 diffs to process
14:30:29 vrb/gen Used server: http://download903.avast.com/iavs4x
14:30:29 nrm/pkg DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\setif_av_pro-405-3e9.vpu, returned 0x00000000
14:30:30 vrb/pkg Diff ok, created: setif_av_pro-405.vpu
14:30:30 vrb/gen Used server: http://download903.avast.com/iavs4x
14:30:30 nrm/pkg DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\setup_av_pro-405-3e9.vpu, returned 0x00000000
14:30:32 vrb/pkg Diff ok, created: setup_av_pro-405.vpu
14:30:34 min/pkg ERROR: ExtractSingleFileVpu: LoadFullPackage: C:\Program Files\Alwil Software\Avast4\Setup\setup_av_pro-405.vpu
14:30:34 dbg/gen progress end - 0
14:30:34 dbg/gen progress thread end
14:30:34 min/gen Err:The package is broken.
14:30:43 nrm/pkg Transferred files: 10
14:30:43 nrm/pkg Transferred bytes: 138524
14:30:43 nrm/pkg Transfer time: 2513 ms
14:30:43 vrb/int Sending stats ‘http://download903.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
14:30:43 vrb/fil NeedReboot=false
14:30:43 min/gen Return code: 0x20000011 [The package is broken.]
14:30:43 min/gen Stopped: 03.08.2007, 14:30:43

14:30:46 min/gen Started: 03.08.2007, 14:30:46
14:30:46 min/gen Running setup_av_pro-3e9 (1001)
14:30:46 nrm/sys Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
14:30:46 vrb/sys Computer WinName: HELLSHALFACRE
14:30:46 min/sys Windows Net User: HELLSHALFACRE\hi
14:30:46 min/gen Cmdline: /stopstat /silent /noreboot
14:30:46 vrb/gen Operation set to INST_OP_[16]
14:30:46 min/gen Old version: 3e9 (1001)
14:30:46 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
14:30:46 nrm/int SYNCER: Type: use IE settings
14:30:46 nrm/int SYNCER: Auth: another authentication, use WinInet
14:30:46 vrb/pkg Part prg_av_pro-405 was guessed as installed
14:30:46 vrb/pkg Part vps-76304 is installed
14:30:46 vrb/pkg Part news-4b is installed
14:30:46 vrb/pkg Part setup_av_pro-405 was guessed as installed
14:30:46 vrb/pkg Part jrog-10 is installed
14:30:46 min/gen Old version: 3e9 (1001)
14:30:52 nrm/pkg Transferred files: 0
14:30:52 nrm/pkg Transferred bytes: 0
14:30:52 nrm/pkg Transfer time: 0 ms
14:30:52 vrb/fil NeedReboot=false
14:30:52 min/gen Return code: 0x20000001 [Nothing done]
14:30:52 min/gen Stopped: 03.08.2007, 14:30:52

14:34:55 min/gen Started: 03.08.2007, 14:34:55
14:34:55 min/gen Running setup_av_pro-3e9 (1001)
14:34:55 nrm/sys Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
14:34:55 vrb/sys Computer WinName: HELLSHALFACRE
14:34:55 min/sys Windows Net User: HELLSHALFACRE\hi
14:34:55 min/gen Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
14:34:55 vrb/gen DldSrc set to inet
14:34:55 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
14:34:55 min/gen Old version: 3e9 (1001)
14:34:55 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
14:34:55 vrb/sys Computer DnsName: hellshalfacre
14:34:55 vrb/sys Computer Ip Addr: 71.74.195.24
14:34:55 nrm/int SYNCER: Type: use IE settings
14:34:55 nrm/int SYNCER: Auth: another authentication, use WinInet
14:34:55 vrb/pkg Part prg_av_pro-405 was guessed as installed
14:34:55 vrb/pkg Part vps-76304 is installed
14:34:55 vrb/pkg Part news-4b is installed
14:34:55 vrb/pkg Part setup_av_pro-405 was guessed as installed
14:34:55 vrb/pkg Part jrog-10 is installed
14:34:55 min/gen Old version: 3e9 (1001)
14:35:04 vrb/fil SetExistingFilesBitmap: 1024->145->145
14:35:04 min/gen GUID: 2fddabfc-94ba-4a16-a2fb-4aaaf294ee7a
14:35:04 nrm/gen Server definition(s) loaded for ‘main’: 146 (maintenance:0)
14:35:04 nrm/gen SelectCurrent: selected server ‘Download33 AVAST server’ from ‘main’
14:35:04 min/pkg GetPackages - set proxy for inet
14:35:04 nrm/int SYNCER: Type: use IE settings
14:35:04 nrm/int SYNCER: Auth: another authentication, use WinInet
14:35:06 vrb/gen Used server: http://download33.avast.com/iavs4x
14:35:06 nrm/gen Server definition(s) loaded for ‘main’: 146 (maintenance:0)
14:35:06 nrm/gen SelectCurrent: selected server ‘Download89 AVAST server’ from ‘main’
14:35:06 min/pkg GetPackages - set proxy for inet
14:35:06 nrm/int SYNCER: Type: use IE settings
14:35:06 nrm/int SYNCER: Auth: another authentication, use WinInet
14:35:06 vrb/gen Used server: http://download89.avast.com/iavs4x
14:35:06 vrb/gen Used server: http://download89.avast.com/iavs4x
14:35:06 min/pkg Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
14:35:06 vrb/pkg LatestPartInfo: jrog = jrog-10
14:35:06 vrb/pkg LatestPartInfo: news = news-4b
14:35:06 vrb/pkg LatestPartInfo: program = prg_av_pro-405
14:35:06 vrb/pkg LatestPartInfo: setup = setup_av_pro-405
14:35:06 vrb/pkg LatestPartInfo: vps = vps-76304
14:35:06 min/gen Part of license key: S9999999T9934A1106
14:35:07 vrb/pkg FilterOutExistingFiles: 145 & 145 = 0
14:35:07 vrb/pkg FilterOutExistingFiles: 145 & 145 = 0
14:35:16 nrm/pkg vps: same as previous [076304]
14:35:16 vrb/pkg FilterOutExistingFiles: 145 & 145 = 0
14:35:16 nrm/pkg Transferred files: 3
14:35:16 nrm/pkg Transferred bytes: 30
14:35:16 nrm/pkg Transfer time: 1404 ms
14:35:16 vrb/fil NeedReboot=false
14:35:16 min/gen Return code: 0x20000001 [Nothing done]
14:35:16 min/gen Stopped: 03.08.2007, 14:35:16

14:35:19 min/gen Started: 03.08.2007, 14:35:19
14:35:19 min/gen Running setup_av_pro-3e9 (1001)
14:35:19 nrm/sys Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
14:35:19 vrb/sys Computer WinName: HELLSHALFACRE
14:35:19 min/sys Windows Net User: HELLSHALFACRE\hi
14:35:19 min/gen Cmdline: /stopstat /silent /noreboot
14:35:19 vrb/gen Operation set to INST_OP_[16]
14:35:19 min/gen Old version: 3e9 (1001)
14:35:19 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
14:35:19 nrm/int SYNCER: Type: use IE settings
14:35:19 nrm/int SYNCER: Auth: another authentication, use WinInet
14:35:19 vrb/pkg Part prg_av_pro-405 is installed
14:35:19 vrb/pkg Part vps-76304 is installed
14:35:19 vrb/pkg Part news-4b is installed
14:35:19 vrb/pkg Part setup_av_pro-405 is installed
14:35:19 vrb/pkg Part jrog-10 is installed
14:35:19 min/gen Old version: 3e9 (1001)
14:35:32 nrm/pkg Transferred files: 0
14:35:32 nrm/pkg Transferred bytes: 0
14:35:32 nrm/pkg Transfer time: 0 ms
14:35:32 vrb/fil NeedReboot=false
14:35:32 min/gen Return code: 0x20000001 [Nothing done]
14:35:32 min/gen Stopped: 03.08.2007, 14:35:32

Here goes, thanks for the speedy response.

You’re using the Trial version, does the trial period (60 days) expire?
The last updates of your log seems ok…

And the difference would be? I did an online registration for the previous install. regrettably the logfiles from that install went away with the re-install.
And on a brighter note…For some reason my email and program updates are working again…I’m scratching my head.

After the trial period you won’t be able to update anymore.

The ‘second’ trial period is reduced for only 6 days. I mean, if you install Trial, then register Home, uninstall Home, install Trial again… This is due to antipiracy features.