After spending ALOT of time on trying to find out why I suddenly started to get random blue screen of death 3-4 times every day, I finally got to the conclusion that its Avast Pro 4.8.1335 that crashes my computer. It started to happen just after the latest version 4.8.1335 was installed. And from reading the mini dumps I found out that the files that caused the crash belongs to Avast.
Reason I’m 99% sure its because of the lastest version of Avast is that after I de-activated the on-access protection in Avast my computer have not crashed with BSOD a single time(2 straight days now) - before that when it was activated, I had 3-5 BSOD a day.
Earlier tonight I cleaned my computer with CCleaner, and seems like that also cleans up the files in /windows/minidump, so I lost them now, so I can’t remember the 2 Avast file names that caused the crashes. I think one of them was Aswsp.sys, but not 100% sure. Other one was a .exe file I belive.
But have anyone else had problems with the latest version crashing their computer ? Because before the last version I had been using Avast Pro for over 6 months without any problems at all, but after last version my computer started to crash 3-5 times a day, until I de-activated Avast On-access protection.
Hopefully this problem will be gone in the next version. Untill then, i’ll have to leave the on-access protection de-activated :-[
Unless someone can help me with a way to fix this problem right away ?
I am afraid that without the minidump files (and considering the fact that other users do not have similar problems), we can hardly do anything, even if it were a problem in avast!.
Well I would suggest you enable the resident protection so that it falls over and creates a minidump on the BSOD. Then it can be uploaded to the avast ftp and analysed.
Use the ftp server to upload the minidump file/s, give them a unique name not the default dump file name DKstyleMiniDump.dmp, etc. and post here that you have uploaded the dump file and the name given.
Upload them to ftp://ftp.avast.com/incoming - Connect to the link and drag the file into the Right pane and drop it, that starts the upload, you don’t have read access to this folder.
That is more proactive than hoping it might be resolved in the next version, without information from the minidump. Where would they start looking for any problem if it were related to avast so that it might be resolved.
Actually I just figured that I could just restore the dump files from my backups ;D So I have now RAR’ed up the 6 mini dumps I had and uploaded them to the folder you mention. The uploaded file is called Dkstyle_Minidumps.rar.
I’m running Avast 4.8.1296 for home, not pro. After an automatic update, my computer began freezing up every time I tried to use it. AFter deactivating all of Avast! I’ve had no further freezes.
I don’t know what to do, and I’m not adept at using these pages.
I would suggest a clean reinstall:
Download the latest version of avast http://www.avast.com/eng/download-avast-home.html and save it to your HDD, somewhere you can find it again. Use that when you reinstall.
Download the avast! Uninstall Utility, find it here and save it to your HDD.
Now uninstall (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility, reboot. If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.- 3. install the latest version, reboot.
Hello all. I just registered for the forum to report the same problem as the original poster. The last 24 hours or so my one computer running avast has been BSOD’ing. I’ve been analyzing the minidumps, and it appears that the problem is in avast. I’m currently on 4.8.1335 Home. I’ve uploaded the most recent dump (from about 20 minutes ago) to the FTP site as Jade_E_Minidump.dmp.
I will try the clean uninstall and reinstall option and report back soon (the crash seems to happen if the computer is unattended for any length of time, never while it’s in use… does avast scan when the screen saver runs maybe?).
Well… Atleast good to see that i’m not the only one who get crashes with the latest version.
But is anyone from Avast gonna take a look at the files we uploaded, and let us know if there will be a fix for it soon ? So far nobody responded to the files uploaded…
Or is the only way to fix it to just uninstall it, and use another virus program ? Personally I can not just sit and wait forever without an active virus program on my computer. So unless someone respond within a few days, i’ll have to get myself another virus program >:(
What makes you think that will solves the problem ? The problem seems to be with the latest version, so I can’t see why re-installing the same “buggy” version should do any good. But no, I haven’t tried it. I was hoping someone would be looking at the dmp files and let me know what the exact problem is.
I would say as one of the developers of avast his experience would lead him to that conclusion. If you look in the forums you will also see that on occasion after a program update, some users experience a problem, which after a reinstall is resolved.
It is most certainly worth trying.
I would suggest going a step further to do a clean reinstall to ensure there are no possibility of remnants of the previous installation.
Download the avast! Uninstall Utility, find it here and save it to your HDD.
Now uninstall (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility, reboot. If step 1 failed it may be necessary to run this from safe mode, once complete reboot into normal mode.- 3. install the latest version, reboot.
If it were a buggy version as you suggest then these forums would be buzzing and that clearly isn’t the case.
I have now tried to uninstall and re install the latest version. Will now wait and see if it have solved the problem. I should know within the next 24 hours… Fingers crossed !
The reinstall appears to have fixed my issue. The system crashed within an hour of being idle from the first time it happened to the moment I uninstalled avast. Let it run for 3 hours with no crashes, then reinstalled last night and still haven’t crashed since.
The re-install didn’t do me any good what-so-ever. Got my first BSOD crash after just a few hours today. Mine happens at random times, and it doesn’t matter if the computer is in use or not, so our computers might crash of different reasons if yours only crash when its idle(?).
So I dont know what else to do now, except start looking for another virus program.