Licence activated but ransomware protection is still not active

Avast Free Antivirus / Premium Security
1

Hello,
I have renewed and activated my “Avast PRO” licence, but the ransomware protection feature is still not available. The software tells me to upgrade.

I am confused since the feature was available last year, and I renews my previous licence, I didin’t change it to a dfferent package.
So in order to get tgis working maybe I need the “Avast internet security” licence? If I upgrade what I already paid will be subtracted? (I just renewed)

I am also confused because in my sofwtare screen I see “Avast PRO” as the licence name, while inside the Avast account (on the web) I see a “Avast internet security” licence which si about to expire…

on pc: https://www.screencast.com/t/5SNPenDrmp
on web : http://nimb.ws/xzSLj8

Thank you

2

according to this it is only available in: >> https://support.avast.com/en-eu/article/Antivirus-Ransomware-Shield-FAQ

Avast Premier 17.x
Avast Internet Security 17.x

Pro is not on the compare list? https://www.avast.com/compare-antivirus

3

A month ago I was prompted to renew my licence, which I did.
I can see it in my Avast account: http://nimb.ws/I2o5TY
and it is called “Avast PRO”
I also see it called like this into the sofwtare > upgrade screen (https://www.screencast.com/t/5SNPenDrmp)

but inside my Avast account (on the web) I see also a “Avast internet security” licence which is about to expire… (http://nimb.ws/xzSLj8)

SO I am confused as I just paid to renew the licence

thank you

4

Contact avast >> https://support.avast.com/en-eu/article/Order-Renew-Refund-FAQ