Sorry I thought this was the avast forums where help was always available. I would call the 1-844 number if I could btw, but I don’t live in the states. Plus it’s an account issue not a tech issue so irrelevant FAQs and ad-ons aren’t really going to help unfortunately, but if you have any contacts in other departments I’d greatly appreciate an intro.
About all of us are volunteers trying to help avast users.
We do not work for avast and can’t check license information.
The only ones who can do so are people from avast.
You need to contact them. (create a ticket).