License not activating and I never received an email with a code.

I have had avast for a few years and bought the VPN last year. As of this year it is still active but I can’t download it. I have gone from resetting my computer to a full factory restore of my computer and it still will not accept my license. When I run the app, it says it accepted it but it never applies. I have already uninstalled avast and reinstalled it, repaired it, factory restored it, and ran as an administrator and still nothing. I never received a code via email and I’m very upset. >:(

https://support.avast.com/article/Troubleshoot-activation