Yesterday I have updated to the professional version of Avast! choosing the package of 3 years updates.
Previously, I used the Home Edition.
I followed the instructions to insert the new license number, which is regularly accepted, but the program is set again as Home Edition despite various installations.
The only change is that now I can see the provider blocking scripts.
But when I try to enable Push iAVS I receive an error.
Avast! tell me that it is activated only on the Professional Edition!
Thank you and forgive Google for the bad translation from italian language!
Looking at the avast version in the about avast, it not only shows the Home version but the beta version of avast home 4.7.1083.
So I don’t know if that might have had an impact in the upgrade to Pro.
Doing a clean install as Tech suggest should resolve the problem, but you would need to download the ‘current’ Pro version, 4.7.1074 and use that when you reinstall.
You could then apply the beta again or just wait for the next regular program update that hopefully shouldn’t be that long.
I follow all the step, the problem remains the same. I have 8 providers running like a normal Professional but I see only Home Edition in the about box.
Strange indeed that the 'About' dialog does not seem the correct version...
It’s possible a licence key problem?
Note the expire date of my licence, is not only 3 years from yesterday but many months (15?) more… 1 february 2011!
I doubt that, it is I think when you first buy the pro version you get an extra 60 days (like the trial version) added on and it looks like it has been rounded up to the start of the next month. So that would account for the extra 3 months.
Did you download the latest Pro version as I suggested that would put you back on avast Pro 4.7.1043 (not 4.7.1074 as I first mentioned).
Rebooting between steps is also important as is the use of the uninstall tool to ensure any registry remnants are removed. You shouldn’t use your old Home version and upgrade that but install the Pro version after the uninstall, reboot, run the uninstall utility, reboot and install the latest ‘Pro’ version that you downloaded.
My suggestion of installing the beta with the pro version was only if you actually wanted to continue using the beta version as the about avast showed you were using it with the home version, it wouldn’t resolve any issue. I would suggest that until you have the Pro version fully installed, reported correctly and working you ignore any beta update.
I have download the latest pro version and it is 4.7.1074.
Every step I reboot the system then I remove the ‘Alwil Software’ directory under 'C:\Program Files'
Check the registry and remove any ‘Avast’ and ‘Alwil’ entry and reinstall the software.
On the ‘Licenza’ button you can see that one user is common and other is the administrator. One needs UAC and other not, on Vista.
Are you using more than one account with admin rights?
For Alwil team, seems an error on how this installation was updated…
No, we have 4 account on my computer but only mine have the admin rights.
For Alwil team, seems an error on how this installation was updated...
Infact, I have restored a clean installation of Vista with Acronis True Image and installed Avast! Professional from scratch. Now all is ok!
Probably I have made some confusion (normal for me, eh eh) in the passage from Home version to Professional…
I have insert the new licence key over the old and update the software, I think that this is incorrect. Better uninstall the Home then install the Professional.
Thanks again for you responce and Your appreciated patience!
