I have the rooted version. I can’t track my phone and send other commands via web interface. It says: “We are unable to connect to your device”, yet it updates my battery level quite frequently.
Edit: I tried reinstalling multiple times, logout then login with no success
I’m having the same issue. But on a non rooted phone. GS5
Bump
Same issue please help.
Same issue here also. I was really surprised to see that this has been an issue for quite some time as well!
Any news on this? It still does not work for any of my devices…
Submit a ticket: https://support.avast.com/support/tickets/new
Have the same issue on a rooted installation on an Xperia ZL, lollipop. Neither the portal is able to contact the device, nor the device’s app is able to connect.
I tried the “fix connection problems” wizard in avast app on my device, that too is not able to connect to avast server. the app says “The message sent from our servers to your device has not been received.”
sent a feedback with a log. hoping for some resolution.
Totally clueless, as to why it stopped working all of a sudden. Avast Anti Theft is, as of now, “useless”.
Same problem with galaxy s6 edge.
See Reply #6.