Dave,
As i sayd, i have inform the email from the moment of the purchasing
They alternativelly asked for the client number but as i think you can imagine, as i dont have the license data animore, i also dont have this info
The email i have used for ourchase was pereira.vecchio@terra.com.br
I am not afraid to published tis since it is an adress which i dont use anymore
I buy from the site and use credit card
Thanks
Directly from Avast or from a reseller…?
David said > If you used a credit card, again check your records for information on the transaction.
OK, try following up on the other contacts I gave, the Credit Card may just have a reference to the avast transaction/client number. Or directly at element5.
Uh…don’t you need an e-mail address to register the free version? ??? It’s also needed for Pro and AIS.
If he has an e-mail address he should be able to retrieve his license info. 
Read the topic again, as you are essentially repeating yourself and we are repeating why this can’t be done.
In order to send it, they first have to find the original, confirm that you are indeed who you say you are (the legitimate license holder), then and only then can they send it to ‘any’ email address.
+1
;)David AND ALL PEOPLE HERE
my problem was resolved after another contact with support
This proves ,again the respect from company to user
Speciall thanks to all people here
I love avast
You’re welcome.
Don’t forget to save a backup copy this time, you don’t want to have to go through this again ;D
Sure ;D Done already ;D
Thank you al