lost license

Hi
I have purchased a ais license code about year ago
Ehe license will expires only in 2013
The problem ia i dont use the email of the purchase anymore
IS there a way to get my licence details again?
I have formatted the comp and dont have license backups
Please help

You will have to contact sales (at) avast (dot) com and copy and paste your post above into the email.

Give your previous email address and rough date of purchase. That should help them find it, then you only have to get over the hurdle of proving that you are who you say you are and the legit owner of that license so they can send it to your new email.

Hi
I have all the info,but should i write a support ticked with this info?
Or what?
Thanks dave
I can post this on forum if it helps
Thanks

Send the info to the email address provided by Dave.
No need to post this openly on the forum.

You’re welcome.

I would go direct to those that have access to the information (e.g. the email address I gave) as support would be likely to take longer as they would effectively have to hand it off, get the info and then reply.

Thanks i have wrote
Let me cross my fingers
I am so idiot

Or use this link http://www.avast.com/resend-license-paid.php :slight_smile:

He can’t. :wink:

If you read the first post in the topic you will see why this won’t work.

Which is where the resend license goes.

As i sayd, i dont use the email of the purchased moment anymore and by the link you have provide me
seems they only will sent the detaild to the email used of the moment of purchasing
Thanks

i am so idiot

Why…???

For not keep my own license
Sorry
nothing personal

I see.
But you should stop calling yourself an i…
I’m quite sure that your issue can be solved. :slight_smile:

+1 Nothing is worse than not asking. Giving up is not a solution. Working on a solution is a positive step…always. :slight_smile:

no joy yet
Thanks for all to the help
Lets wait
I am starting to thinking i will loose 2 years of license
So bad

Don’t give up!!! :slight_smile:

Given u ?
never

they told me cant locate my data
and asked me for registered email
Tougth they talked about the email of purchased
already informed
So, no joy i lost 2 years
so bad

They need the email address that you used to purchase in order to try and find the registration. So I don’t know if you gave them that email address and they can’t find any record of it ?

The biggest thing is you have to have given them the correct email address for their search or they aren’t going to find a record.

Did you purchase it through the avast web site ?
If so how did you pay ?
If by PayPal there would be another means of tracking down information about the license.

If you used a credit card, again check your records for information on the transaction.

The payment processing (if through the avast web site) would have been handled by Digital River (element 5), so you could also try contacting them.
Pro license enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html?.