Hi
I have purchased a ais license code about year ago
Ehe license will expires only in 2013
The problem ia i dont use the email of the purchase anymore
IS there a way to get my licence details again?
I have formatted the comp and dont have license backups
Please help
You will have to contact sales (at) avast (dot) com and copy and paste your post above into the email.
Give your previous email address and rough date of purchase. That should help them find it, then you only have to get over the hurdle of proving that you are who you say you are and the legit owner of that license so they can send it to your new email.
I would go direct to those that have access to the information (e.g. the email address I gave) as support would be likely to take longer as they would effectively have to hand it off, get the info and then reply.
As i sayd, i dont use the email of the purchased moment anymore and by the link you have provide me
seems they only will sent the detaild to the email used of the moment of purchasing
Thanks
they told me cant locate my data
and asked me for registered email
Tougth they talked about the email of purchased
already informed
So, no joy i lost 2 years
so bad
They need the email address that you used to purchase in order to try and find the registration. So I don’t know if you gave them that email address and they can’t find any record of it ?
The biggest thing is you have to have given them the correct email address for their search or they aren’t going to find a record.
Did you purchase it through the avast web site ?
If so how did you pay ?
If by PayPal there would be another means of tracking down information about the license.
If you used a credit card, again check your records for information on the transaction.
The payment processing (if through the avast web site) would have been handled by Digital River (element 5), so you could also try contacting them.
Pro license enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html?.