It says my Mail Shields are off in Status. I can’t turn them on at the green prompt. When I go to Protection Core Shield they are off but I can turn them on. When I go back to Status they are off.
I haven’t used (or heard of) SeaMonkey mail before, but it would be somewhat strange if it were to cause an issue with the Mail Shield being enabled. It would be more likely that there would be compatibility issues between the Mail Shield and SeaMonkey after an Avast Program update if SeaMonkey were somehow incompatible.
@DavidR, FYI Seamonkey is continuation of Netscape (remember that?). Integrated web browser and email client.
I tried it on my WinXP rig at one time and had no problems with Avast. But that was Avast 18 under WinXP.
Well, still don’t see how it could possibly result in the Mail Shield being OFF, any compatibility issues between the two, should result in either error messages from Avast or SeaMonkey Mail not working whilst the Mail Shield is ON. Not what appears to be the other way round SeaMonkey Mail working the Mail Shield not.
The OP needs to try all of the options suggested and confirm they have and report the results.
Avast doesn’t know (outside of say MS Outlook as it has a plug-in for that) or need to know what email client you are using it intercepts the email traffic in order to be able to scan it.
I think the whole mail client is a bit of a red herring, the Mail Shield isn’t running and that is the real issue.
So you need to follow the suggestions made and report the findings on getting the Mail Shield running again (or any error messages, etc.).
Since my Avast was updated today, I too have no Mailshield. I have tried turning it on, rebooting, running avast repair and rebooting again, still no Mailshield
So there is a problem loosing the Mail Shield! I have tried the Repair option and it still has no Mail Shield. I can turn it on and it shows off in Status afterwards. I guess a complete reinstall is needed. Can someone please describe how to do a reinstall in detail. Bob.