Malfunctioning Avast..

Avast Free Antivirus / Premium Security
1

Hi,

I have a paid version of Avast and also had this on my old laptop. Most of my family use it with no problems…

However, I have just noticed my Avast isn’t working - it has a big red X saying ‘Unsecured, your system is not protected. Please use the fix now button to start protecting your system’. It won’t let me do anything really, scan, update etc…

So I tried clicking this and I get prompted by windows to enter my password, which I do. Then nothing happens, I tried installing updates (if there are any) and it won’t let me.

I tried googling the problem and it was suggested to go to control panel and repair - however there is no repair button.

I’m really puzzled as to how Im meant to resolve this problem. Any help on the issue would be greatly appreciated…

Regards,
Craig

2

For a repair of avast.
Windows, Add Remove programs > select ‘avast! Anti-Virus,’ click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.

Then reboot

3

Hey,

Ok… ive done that. I get to repair, click repair and im prompted to enter my password. I do so…

Then I get an error message saying:
“Error Processing packages. Please use full update”

I get two option:
Ok and view log.

I dont really understand the log so click ok… and nothing happens…

4

did you reboot ?

hmmm…you may have to reinstall…

5

Have you done a system restore at the last time? This can cause those problems. Then i also suggest a new install like Pondus.

DJBone

6

Are you maybe using avast! 7.0 BETA ?

PS: Why is BETA not strictly in the BETA section so we won’t have confusions like this. Because symptoms feel to me like he’s using avast! 7 BETA.

7

Thats a yes on both counts… I did reboot my laptop, alas to no avail.

And yup, I have done a system restore recently…

So - does it sound like the only feasable way to resolve this is to reinstall? How would I go about doing that… would I need the key/code again to get the full verion of avast?

I don’t believe im using the beta version, or at least it doesn’t advertise it being beta anywhere. Im using windows 7 if that can help at all??

8

Follow this instructions:

  1. Download the correct avast! setup file: http://www.avast.com/download-software. Take note of your Registration key or, if you need another key, the registration form can be found here: http://www.avast.com/license-center
  2. Uninstall avast (Control Panel)
  3. Boot
  4. Use Avast Uninstall (http://www.avast.com/uninstall-utility) for complete deinstallation.
  5. Boot
  6. Install the downloaded setup file
  7. Boot
  8. Enter the Registration key and configure avast! for your needs
    Please report back your result.

DJBone

9

See first line in first post

10

Reinstall avast, then put the paid key in.

11

If it helps:

Inserting the license key into: avast! Free Antivirus, avast! Pro Antivirus and avast! Internet Security.