Hi,
1/ I recently had some troubles with my computer.
I had Norton Internet Security 2007.
Usually 10-15 minutes after connecting the internet, I had many pop-ups opening with the following message:
“Symantec Email Proxy
Scanning message”
as if my AV was scanning my outgoing emails… but I was not sending any emails.
After a few seconds the pop-ups could not stop opening and my screen was full of them, my computer was so slow that I had to shut it down wildly and restart it.
2/ I spent hours with Symantec, they tried to clean many files and the result is that:
- they told me to remove Norton Internet Security from my computer and download another version from a websie that I cannot access (www.vistanis.notlong.com)
- I have no answer from them anymore
- my bluetooth mouse sometimes stops working without any reason so I have to use the touchpad
- my computer still slows down sometimes when I am on the internet and I have to reboot it
- my IE often stops, opening a message saying it is sorry for the inconvenience and asking me if I want to send an error report
3/ Here are some of the messages that I had on my computer:
“16 bit Windows Subsystem
C:\PROGRA~1\SYMANTEC\S32EVNT1.DLL
An installable Virtual Device Driver failed DLL initialization.
Choose ‘Close’ to terminate the installation
CLOSE IGNORE”
I also had a message from “DrWatson Postmortem Debugger” (what is this?)
And a message about “uiStub.exe” which was not working properly…
I downloaded Avast AV free version, ran a fulls can but it could not find anything.
I am still worried that I have a malware on my computer.
How can I do do to find the malware and get rid of it?
I hope that it is clear enough.
JB