Hi Guys,
Not sure what has gone wrong with my copy of avast recently, but I keep getting the Malware error message for any website am trying to open ands it seems to be related to an HTML Script of some sort. It is even preventing me for loading some websites correctly.
Here is the avast warning I get:
http://i366.photobucket.com/albums/oo106/xtrailadmin/avasterror1.jpg
It’s quite annoying actually and I was wondering what do I need to do to disable it/fix it.
Thanks for your help.
This is likely to be as a result of an FP in a VPS update 110411-1, update to 110411-2 should resolve it.
See this Blog report on it, https://blog.avast.com/2011/04/11/false-positive-issue-with-virus-defs-110411-1/
Thanks for that. I just saw the thread in question explaining this probelm and solution.
I will try the update and see what happens.
I did the update again to get version 110411-2 but had to reboot to make it stop the blocking on two computers, so try that if you are still having issues.
Cheers
Paul
This is the second time this year avast. im starting to getting tired of you.
You’re welcome.
This is not a regular occurrence and avast is not alone in having had an issue after a virus signature update. The grass isn’t always greener on the other side of the hill. I guess I have been fortunate in over seven years of using avast I have never been effected by anything like this.
I had the same problem, couldn’t access any sites without being blocked so I followed the link to support and called the free phone support number which led me to IYogi support for Avast. It was a complete scam operation with a salesman yammering at me about all the errors on my computer and the maintenance needs they will take care of for me, supposedly while a tech person remotely examined my computer to determine the cause of my problem. Despite being the recommended tech support for Avast, they did not have the information about the bad update and messed around with my computer with the result that I couldn’t get online at all and it would only restart in safe mode. After I finally kicked their lame asses off, I had to reset to an earlier date and reconfigure start up so I could uninstall your fine antivirus program because I can no longer trust a company who refers people to IYogi. A quick search will turn up many similar stories. They apparently contract with a number of software companies. If you have support issues, good luck to you. Just don’t call IYogi.
See here for who to contact about problems with Iyogi>>http://forum.avast.com/index.php?topic=62517.msg618138#msg618138
who needs a regular one? one is enough to make an entire mess.
I actually tried clicking on the link in the avast warning message to supposedly take to an avast help page or something on this issue, but the link didn’t work and the browser just kept thinking where to go and eventually timed-out.
yea I got it too. but clicked on the link and got a great offer to upgrade for 2 years and took it.
way to go avast
I received the same message earlier and set it to do a boot scan before I had read on the forums that it was a bad idea to do that. It moved a bunch of files to the chest before I could escape, reboot and update the defs. How do I return those files to their rightful location? Or were they actually infected?
Update virus definitions.
Rescan files into Chest (right click them).
Restore the clean ones.
I had the same problem, and their 1-877 number did not work (you have dialed an incorrect number, please try again!)which even made me more angry after several attempts, finally uninstalled Avast and attempted to reinstall… Good Luck with that, My license is good for three years, they send me emails at the correct address, but now when I go to insert the License key, I get the message no record of your email address and key is incorrect. filled out the trouble ticket, no response. The upside is at least now I can get on to the internet, but unprotected… Way to go Awile Saftware! Ask me if I am impressed! >:(
rufous03, which version are you trying to reinstall?
avast latest version is 6.0 and you seem to be installing an old one.
Whatever version I downloaded from thier site (free version)
Version 6 could be registered internally (Maintenance folder of avast interface).
Please, upload (attach) the avast log: C:\Program Files\Alwil Software\Avast5\Setup\setup.log
(or the shorter C:\Users\All Users\Alwil Software\Avast5\log\Setup.log).
If the file is too big for the forum, post the last 400-500 lines of it.
11.04.2011 20:09:40.000 1302574180 (null) Started: 11.04.2011, 20:09:40
11.04.2011 20:09:40.000 1302574180 (null) Running setup_ais-3e8 (1000)
11.04.2011 20:09:40.000 1302574180 (null) Operating system: Windows 7 ver 6.1, build 7600, sp 0.0 x64
11.04.2011 20:09:40.000 1302574180 (null) Memory: 27% load. Phys:3054500/4192824K free, Page:4194303/4194303K free, Virt:2046260/2097024K free
11.04.2011 20:09:40.000 1302574180 (null) Computer WinName: WALLY-PC
11.04.2011 20:09:40.000 1302574180 (null) Windows Net User: SYSTEM
11.04.2011 20:09:40.000 1302574180 (null) Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /session “0” /limitcpu
11.04.2011 20:09:40.000 1302574180 (null) DldSrc set to inet
11.04.2011 20:09:40.000 1302574180 (null) Operation set to INST_OP_UPDATE_GET_PACKAGES
11.04.2011 20:09:40.000 1302574180 (null) Old version: 3e8 (1000)
11.04.2011 20:09:40.000 1302574180 (null) Deleted registry: Software\AVAST Software\Avast\UpdateReady
11.04.2011 20:09:40.000 1302574180 (null) Using temp: C:\Windows\TEMP_asw_aisI.tm~a02296 (80995M free)
11.04.2011 20:09:40.000 1302574180 (null) SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
11.04.2011 20:09:40.000 1302574180 (null) SYNCER: Agent=Syncer/5.00 (ais-1000;p)
11.04.2011 20:09:41.000 1302574181 (null) Computer DnsName: Wally-PC
11.04.2011 20:09:41.000 1302574181 (null) Computer Ip Addr: 192.168.1.64
11.04.2011 20:09:41.000 1302574181 (null) Installed in: C:\Program Files\Alwil Software\Avast5 (80995M free)
11.04.2011 20:09:41.000 1302574181 (null) SYNCER: Type: use IE settings
11.04.2011 20:09:41.000 1302574181 (null) SYNCER: Auth: another authentication, use WinInet
11.04.2011 20:09:41.000 1302574181 (null) Part prg_ais-3e8 is installed
11.04.2011 20:09:41.000 1302574181 (null) Part vps_win32-11041102 is installed
11.04.2011 20:09:41.000 1302574181 (null) Part setup_ais-3e8 is installed
11.04.2011 20:09:41.000 1302574181 (null) Part jrog-a7 is installed
11.04.2011 20:09:41.000 1302574181 (null) Part jrog2-1bd is installed
11.04.2011 20:09:41.000 1302574181 (null) LoadState: Edition=2
11.04.2011 20:09:41.000 1302574181 (null) Old version: 3e8 (1000)
11.04.2011 20:09:41.000 1302574181 (null) skipped CPackageEngine_File::SetExistingFilesBitmap
11.04.2011 20:09:41.000 1302574181 (null) GUID: 5e50a93d-0c68-40b1-ae82-4072b2082a88
11.04.2011 20:09:41.000 1302574181 (null) Server definition(s) loaded for ‘main’: 299 (maintenance:0)
11.04.2011 20:09:41.000 1302574181 (null) SelectCurrent: selected server ‘Download332 AVAST5 Server’ from ‘main’
11.04.2011 20:09:41.000 1302574181 (null) SYNCER: Type: use IE settings
11.04.2011 20:09:41.000 1302574181 (null) SYNCER: Auth: another authentication, use WinInet
11.04.2011 20:09:41.000 1302574181 (null) SYNCER: Agent=Syncer/5.00 (ais-1000;p)
11.04.2011 20:09:41.000 1302574181 (null) Used server: http://download332.avast.com/iavs5x
11.04.2011 20:09:41.000 1302574181 (null) GetFileWithRetry: servers.def.vpx downloaded .
11.04.2011 20:09:41.000 1302574181 (null) servers.def.vpx not changed, 1299350494
11.04.2011 20:09:41.000 1302574181 (null) Server definition(s) loaded for ‘main’: 299 (maintenance:0)
11.04.2011 20:09:41.000 1302574181 (null) SelectCurrent: selected server ‘Download696 AVAST5 Server’ from ‘main’
11.04.2011 20:09:41.000 1302574181 (null) SYNCER: Type: use IE settings
11.04.2011 20:09:41.000 1302574181 (null) SYNCER: Auth: another authentication, use WinInet
11.04.2011 20:09:42.000 1302574182 (null) Used server: http://download696.avast.com/iavs5x
11.04.2011 20:09:42.000 1302574182 (null) GetFileWithRetry: prod-ais.vpx downloaded .
11.04.2011 20:09:42.000 1302574182 (null) prod-ais.vpx not changed, 1302552493
11.04.2011 20:09:42.000 1302574182 (null) LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx
11.04.2011 20:09:42.000 1302574182 (null) LoadPartInfo: jrog = jrog-a7 returned 00000000
11.04.2011 20:09:42.000 1302574182 (null) LoadPartInfo: jrog2 = jrog2-1bd returned 00000000
11.04.2011 20:09:42.000 1302574182 (null) LoadPartInfo: program = prg_ais-3e8 returned 00000000
11.04.2011 20:09:42.000 1302574182 (null) LoadPartInfo: setup = setup_ais-3e8 returned 00000000
11.04.2011 20:09:42.000 1302574182 (null) LoadPartInfo: vps = vps_win32-11041102 returned 00000000
11.04.2011 20:09:42.000 1302574182 (null) LoadProductVpu: C:\Program Files\Alwil Software\Avast5\Setup\prod-ais.vpx ended with 00000000
11.04.2011 20:09:42.000 1302574182 (null) Customer 999999
11.04.2011 20:10:01.000 1302574201 (null) submit has nothing to send
11.04.2011 20:10:01.000 1302574201 (null) Submit: files 0, bytes 0, time 0 ms
11.04.2011 20:10:01.000 1302574201 (null) Submit success: files 0, bytes 0, time 0 ms
11.04.2011 20:10:01.000 1302574201 (null) Transferred: files 2, bytes 0, time 780 ms
11.04.2011 20:10:01.000 1302574201 (null) Retries: total 0, files 0, servers 2
11.04.2011 20:10:01.000 1302574201 (null) NeedReboot=false
11.04.2011 20:10:01.000 1302574201 (null) Return code: 0x20000001 [Nothing done]
11.04.2011 20:10:01.000 1302574201 (null) Stopped: 11.04.2011, 20:10:01
:'(Goodbye Avast - your fake malware deal today caused me muchos problems. I’ve removed Avast and switched to MSE.