Malwarebytes wont uninstall or run

Viruses and worms
1

Hello!

I am in need of my brain geniuses again. I am trying to get my mom computer updated. Windows 7. Gateway.
When I tried to run Malwarebytes it tell me read only. So, I tried to uninstall and I get a window error pop up. Picture attached.
Can someone try to help ASAP, she needs her computer back. Please!

Thanks a bunch!

Tammy

2
  1. This is viruses and worms forum section for posting malware problems
  2. This is avast support forum, Malwarebytes forum is found here > https://forums.malwarebytes.org/
3

Sorry. I have had people help me here before.
Thanks, I will try there.

4

Can the system handle SSE2 instructions ?
If not, the latest versions of MBam won’t install/run on it.

5

Yes, I have had it on this computer for over a year. I had to do a back up and when I tried to run it ,… nope. I tried to restore the program and still nothing.

6

What is it exactly you are trying to update on that system ?
What version of MBam is currently installed ?

I had to do a back up and when I tried to run it ,... nope. I tried to restore the program and still nothing.
What exactly do you mean/what did you do ?
7

This is my mom computer. She is not good about getting her updates done. I had to do a system restore cause one of her programs was having an issue updating. So I backed up the computer and than ran an update on everything. Avast, Windows, etc and tried Malware. It comes back to me as what I have explained. The restore went well and all programs are doing fine but Malwarebytes. This is the free home edition of Malwarebytes . Computer is Windows 7

8

Windows 7 or with the SP ?

About MBam, I would say remove it manually.

  • Remove all folder/files
  • Remove all registry entries about MBam
  • Reboot
  • Try to install the latest version
9

Thank you Eddy for all the advice. I found a removal for MBam on their site. It was able to remove it and I have reinstalled.

10

only follow advice from one forum or it will be a mess :wink:

https://forums.malwarebytes.org/index.php?/topic/178617-malwarebytes-will-not-run-or-uninstall/