Meu site foi colocado na Blacklist

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Currently, our company’s website has been placed on a blacklist, and unfortunately we had to take it offline due to this issue, which is directly impacting our operations.

We work with card payment machines in partnership with Paytime, which in turn is a partner of PagBank. In other words, we resell PagBank services to customers through in-person transactions.

Our website is an essential platform for the operation of our business, as it allows customers to manage their accounts, sales, transactions, and other activities. In addition, we offer our own services, such as our POS (Point of Sale) system and our digital catalog.

Unfortunately, we were forced to interrupt the operation of our platform due to this problem, which we consider serious and harmful to our business activities.

To facilitate a better understanding of the situation, we filed a complaint on the Reclame Aqui platform, where we provided screenshots, images, and detailed information about how our platform operates.

If the problem is not resolved in a timely manner, we will unfortunately have to consider taking legal action, as this situation is causing significant losses to our business. We have already submitted several requests for analysis and review; however, so far we have not received a satisfactory response.

To better understand the platform in detail, including images and complete information, please find the complaint link below:

We look forward to your response and would like to thank you in advance for your attention and cooperation.

Site: www.pagor.com.br

Alguém pode me ajudar?

2

First, I’m an Avast user and not an Avast Team member.

I don’t know where you reported this:

  • New location to report both a False Positive and or a False Negative (for File or URL) - Choose Your Sample Submission Type | Avast - You won’t get a direct response but it should be analysed within 48 hours, if found to be false it will be removed.

IF you used the above link then it is likely that it is still considered suspect.

Still detected.

b10214
b10214600×668 32.2 KB

There are sites that can also check a site link and or file upload.

I will try to attract some Avast Team attention to your topic.

3

Hello @Genivan,

Thank you for raising this!

The reported URLs were manually checked, and based on the findings, the detection was removed. The websites are now marked as clean in the Avast virus database. This change may take up to 1 hour to take full effect. Please accept my apology for the inconvenience caused.

If the detection persists after 1 hour, please update the Avast virus database and try again.

Thank you.

@DavidR, thank you for the highlight.

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