I spent over an hour downloading the upgrade of Avast Pro, only to find that it is missing an HTMLayout.dll file, so won’t restart. Where do I find it? I really don’t want to go through downloading the whole program all over again.
Thanks!
I spent over an hour downloading the upgrade of Avast Pro, only to find that it is missing an HTMLayout.dll file, so won’t restart. Where do I find it? I really don’t want to go through downloading the whole program all over again.
Thanks!
Darn it, I was mistaken! It was Avast Internet Security, not pro! Sorry about that. Couldn’t solve the missing htmlayout problem so I downloaded a fresh copy and reinstalled it. Annoying thing, it said my subscription had run out, even though I should have had 32 days left. I am seriously thinking of not renewing and going with another program now, with these problems. Not sure I can trust avast any more.
I registered just to say thank-you to masykur for posting the solution.
I called avast customer support. They told me it had nothing to do with avast but signaled a problem with my computer → I paid the $180 to get their full technical support x 1 year → they did something to my computer, logged off of it but the problem remained → and then I could not get through to their customer support on the phone afterwards…
Frustrated and feeling like I got taken, I googled the missing HLTMLayout.dll message and I found this thread. I almost know nothing about computers and was able to fix it thanks to the instructions.
So thank-you once again.
Julie