Nothin is wrong with my mouse (clean and not too old) nothing wrong with keyboard. it freezes out of nowhere when im on the computer…i dont even have 2 be online…then when it freezes i reboot my pc and sometimes as soon as the computer reboots it freezes as soon as my desktop comes up. i do a thourough scan at least 4 times a week it finds nothing i dont kno wat it is
It could be a lot of different things, so let’s start with the basic questions.
Operating system, cpu, ram, all other security programs installed, previous anti virus, how was it uninstalled? When did this start happening?
Welcome to the forum.
well i dont know too much about computers and that kinda stuff but, i have windows XP home edition, i have another security program installed called freedom but for some reason i cant uninstall it when i go 2 control panel>add/remove progams. the security program i had before avast was norton antivirus but a friend of mines told me that avast would help better than norton. the reason i switched from norton is because i kept getting viruses and a screen would pop up from norton saying cant delete virus or somthing. ???
avast is not compatible with Norton… or other antivirus.
- Remove NAV through Add/Remove programs from Control Panel. Boot.
- Use Norton Removal Tool for Windows 2000/XP/Vista 2008.0.0.21.
- Boot.
- Install avast! Boot.
- See what you get.
There are instructions and an uninstall tool for Freedom AV here
http://kb.adelphia.freedom.net/index.php?ToDo=view&Frame=1&questId=331&catId=13
The program gets pretty bad reviews.
Right click the “my computer” icon on your desktop, select properties. You should be able to see the info about your computer.
Follow Tech’s and mauserme’s suggestions and you should see an improvement.
I took everyone’s advice and removed freedom and all other antivirus programs…still nothing. so then i found out what the big problem is :o…i have a virus of course but i cant move it 2 chest…some kinda error occurs. that same virus is the only problem on EVERY scan i do with avast! and it’s the same error every time. should i delete it instead of moving to chest? ??? Idk wat to do, here’s a picture:
Scan the file at http://www.virustotal.com/ Post back the results.
Deletion isn’t really a good first option (you have none left), ‘first do no harm’ don’t delete, send virus to the chest and investigate. Though in this case it is almost certainly malware but it isn’t a good habit to get into.
Why can’t you move it to the chest, what errors are displayed ?
The likelihood is file in use, for the future if you have XP or Win2k, you could enable a boot time scan. Right click the avast icon, select Start avast! Antivirus, Menu, ‘Schedule boot-time scan…’
Or see http://www.digitalred.com/avast-boot-time.php
However where something keeps coming back there are other elements that are restoring it or downloading it again. What is your firewall ?
If you haven’t already got this software (freeware), download, install, update and run it, preferably in safe mode.
- If using winXP AVG anti-spyware (formerly Ewido) Resident scanner during trial On-Demand after trial ends. Or SUPERantispyware On-Demand only in free version. Or Spyware Terminator Resident scanner. Or a-Squared free On-Demand only with free version(if using win98/ME).
omg i tried 2 move the virus from the moved folder to a documents folder so that i could upload it on that site…but now its stuck there…wont delete or move…and another virus message popped up when i did it… :-X 
sorry for the double post. but this is the error message…i couldnt take a pic because everytime i do the computer freezes and i have to reboot.
Error occurred during moving file to chest: The operation is not supported for this type of archive.
it says this even if i try to move it to
Error occurred during move/rename: The operation is not supported for this type of archive
Okiez im editing this post. even tho i got that error message i looked in my chest and its in there…it’s so weird what now?
It should be able to be uploaded from the Moved folder as that isn’t in the Chest but outside it. The best option by far is Move to Chest a protected area where it can do no harm. So thee should have been no need to move it even then it isn’t wise to move it back to the same folder but a temporary one.
I’m not sure of the worth of uploading a file to virustotal unless it is thought to be a bad detection and I don’t believe that to be the case considering it keeps coming back.
It is possible that avast can’t extract the infected part of an archive and put the archive bask together without corrupting it or possibly deleting it, but we can’t say without knowing what that was.
What is the infected file name, where was it found e.g. (C:\windows\system32\infected-file-name.xxx) ?
Check the avast! Log Viewer (right click the avast ‘a’ icon), Warning section, this contains information on all avast detections.
I would suggest you get on with the scanning with the other tools to try and find what is bringing this back, because avast is clearly able to detect what is being restored but not finding what is responsible.
This is where it’s from…some type of game i guess but i cant find the game…idk
Sign of “Win32:Trojan-gen. {Delphi}” has been found in “C:/Documents and Settings\All Users\Application Data{2CBDD6C8-789A-41CB-A84F-19B543D108AF}\swypeoutgame.7zip\E029DF90\Launcher.exe” file.
You said avast keeps finding it. When? during bootup? when you run a scan? when you try to access the folder?
Did you schedule a boottime scan? Or use any of the tools DavidR suggested.
it’s like i do the scan then it finds it and puts the virus in the chest (with the error: Error occurred during moving file to chest: The operation is not supported for this type of archive.
) but when i reboot my pc (because of the mouse and keyboard freezing) i come back and it’s not in the virus chest anymore,
If a virus is replicant (coming and coming again), you could follow the general cleaning procedure:
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Disable System Restore on Windows ME or Windows XP. System Restore cannot be disabled on Windows 9x and it’s not available in Windows 2k. After boot you can enable System Restore again after step 3.
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Clean your temporary files. You can use CleanUp or the Windows Advanced Care features for that.
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Schedule a boot time scanning with avast. Start avast! > Right click the skin > Schedule a boot-time scanning. Select for scanning archives. Boot. Other option is scanning in SafeMode (repeatedly press F8 while booting).
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It will be good if you download, install, update and run AVG Antispyware. Some users recommend SUPERantispyware, Spyware Terminator and/or a-squared (take care about false positives).
If any infection is detected, better and safer is send the file to Quarantine than to simple delete than. -
If you still detecting any strange behavior or even you’re sure you’re not clean, maybe it will be good to test your machine with anti-rootkit applications. I suggest AVG or Panda.
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Also, if you still detecting strange behaviors or you want to be sure you’re clean, maybe making a HijackThis log to post here and, specially, scan and submit to on-line analysis the RunScanner log would help to identify the problem and the solution.
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After you’re clean, use the immunization of SpywareBlaster or, which is better, the Windows Advanced Care features of spyware/adware cleaning and removal.
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Finally, when you’re clean, check for insecure applications with Secunia Software Inspector to update insecure applications and avoid reinfection.
The .7zip extension is strange as the common file extension is .7z, this is however of little importance as 7 zip isn’t a supported format that avast can extract the infected launcher.exe file from and put the 7 zip archive back together. That is why it can’t send launcher.exe to the chest and why it will continually report when you do an on-demand scan.
You say “some type of game i guess but i cant find the game,” so you have no idea what this game is or how it got there, There is a likelihood that it isn’t even a game just something masquerading as one.
Using windows explorer I want you to try and find the C:/Documents and Settings\All Users\Application Data{2CBDD6C8-789A-41CB-A84F-19B543D108AF}\swypeoutgame.7zip file. I would be very tempted to say delete it because of the knowledge you have of it and the suspicious nature of the path (see below), however, sanity got the better of me and I would like you to open the avast chest, click the User Files section icon and add the file to the User Files section of the chest (see image). Once you have done that go back and delete the swypeoutgame.7zip file from the original location as adding it to the user files doesn’t delete the original.
The above path to be seems suspicious anyway in the it is in the All Users section of Application Data and the {2CBDD6C8-789A-41CB-A84F-19B543D108AF} folder which is more like an activeX clsid.
Isn’t it the same as zip? I think a zip application can easily open the 7 zip format… aren’t they using the same packer? My avast can scan easily my 7 zip files ???
Scanning it isn’t the problem.
It can scan it, however, as is clearly the case here it can’t extract an infected file and put the archive back together, hence the error “The operation is not supported for this type of archive,” which you even quoted in your post.
I see now…