Dear all,
I’m in this unique situation where my email address doesn’t connect to my device’s paid Avast Antivirus software. I received a payment alert from my bank, but when I checked my emails none of it has the receipt, but the software on my device is active and marked as renewed.
The problem is as it is not linked to any email, I cannot change, cancel or upgrade my subscriptions. There is no category helpful in the support website. I just want to talk to a staff who can help me.
Thank you
First, I’m an Avast user and not an Avast Team member.
Do you know what the email address is, my guess is not. Is it possible that you gave an incorrect email when Subscribing ?
This in itself would be strange in that the subscription would normally be sent to that email address. But you say that “the software on my device is active and marked as renewed.” This would be strange if it were an incorrect email address the subscription wouldn’t have arrived for you to enter the subscription.
Can I change the e-mail address I use to log in to my Avast Account? - also related to your forum email address - https://support.avast.com/article/210/#idt_090
There are a couple of entries in that link that might help, this is just one.
Check these options out, in the meantime I will try to draw some Avast Team attention to your topic.
Hi @ladymissazira , I’m sorry to hear about your experience. I asked our support team to reach out to you via email. We will contact you asap.
I am having a similar issue where I cannot access or change my subsciption. I made a post here back in Spring but have yet to resolve it. I’d appreciate assistance.
(I would add the link to my post but it’s not allowing it.)
