My license got banned, is this why?

Avast Free Antivirus / Premium Security
1

First, to get the pertinent information out of the way:

Avast Internet Security v7.0.1474
Windows Vista SP2 (32 bit)
Private Internet Access

Now for the problem: my license got banned. I think that I know the reason for this: I connect to the internet through a VPN, and the other day, instead of connecting through Romania as I generally do, I connected through Sweden. As my updates have been coming through Romania, I believe that the license got flagged as being shared when Avast updated through Sweden. The thing is, I haven’t shared the license, and even more interesting is that Avast says that my protection continues until 11/16/2015. Have I inadvertently gone against the EULA or something?

And before anyone asks, I have submitted a ticket, though I have not heard back yet. I presume that this is because of the weekend.

Thanks in advance for your input.

2

I believe a cashback has been preformed on the purchase (by the credit card company or the online store)… so that would be the reason most likely.

3

Dear Woodwalker,

I have not heard of this happening with a legal license. All the pirated licenses are banned this way. Please let us knopw what the asnwer is. Creating a ticket was the correct action.

4

Igor, this is indeed the reason. I was somewhat confused when I got the email from paypal saying that someone had refunded my money (the confusion stems from my not asking for the refund).

5

Well, could be some automated system of the online shop or credit card company (i.e. some kinda of “false positive” in fraud detection). Now I should emphasize that I’m mostly guessing here… maybe the guys at sales@avast.com might have some more info (though if the refund wasn’t initiated by them, which I believe it wasn’t, they might not know much more).