My PC has the WIN32:MALWARE GEN and WIN32:Downloader-PKU virus(Virus Newbie)

system · July 16, 2012, 1:57am

Hello, I’ve had these frequent alerts from avast saying I have malware blocked (along the same lines as has been published in other topics).

They occur around every five minutes and are in the same locations as other members have stated (800000032, …64 ect)

I have done everything that the logs to assist sticky thread has said and I have attached the four logs that are required.

Thanks in advance for any help.

Pondus · July 16, 2012, 2:54am

malware removers are notified

system · July 16, 2012, 3:13am

Thank you

system · July 16, 2012, 12:37pm

Hi and welcome…

WARNINGUnfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again.

Unfortunately I have found what is known as the ZeroAccess rootkit on your system. It is an especially nasty infection that can take quite some time to clean as well as may have damaged your system files itself. As a warning, during the cleaning (if you choose to do so) you may lose internet access with this computer and in the end we may need to reinstall the operating system anyway depending on the extent of the infection.

If you would like to format and reinstall your Operating System please let me know and we can assist you with that.

If you would like to continue with the cleaning, please continue with the following instructions and I will be more than happy to help.

Please download and run ERUNT (Emergency Recovery Utility NT). This program allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed. **Remember if you are using Windows Vista as your operating system right-click the executable and Run as Administrator.

If you are running Malwarebytes 1.6 or better, please disable it for the duration of this run.

To disable Malwarebytes

[*]Open the scanner and select the Protection tab
[*]Remove the tick from “Start Protection Module with Windows” as seen below

http://i1224.photobucket.com/albums/ee380/jeffce74/MBAM16orgreater.jpg

Once complete continue with the instructions…

Run OTL.exe

[*]Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL


:Services

:Files
C:\Windows\Installer\{648c7366-661d-8c7c-a2b5-bfc01b210a94}\
C:\Users\Comet\AppData\Local\{648c7366-661d-8c7c-a2b5-bfc01b210a94}\

:Commands
[purity]
[emptytemp]
[start explorer]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot when it is done
[*]Then run a new scan and post a new OTL log ( don’t check the boxes beside LOP Check or Purity this time )

Download Combofix from the link below, and save it to your desktop.
Link

Note: It is important that it is saved directly to your desktop
If you get a message saying “Illegal operation attempted on a registry key that has been marked for deletion”, please restart your computer.

IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
[*]Please post the C:\ComboFix.txt for further review.

In your next reply please attach the logs made by OTL and ComboFix.

system · July 16, 2012, 9:21pm

The notifications seem to be all cleared now. I will post the logs in a few minutes

system · July 16, 2012, 10:05pm

Here are the two logs.

Everything seems like it full working order, very very grateful for the help given.

system · July 16, 2012, 10:06pm

Not sure if there is anything left to do.

system · July 17, 2012, 11:58am

Sorry for any delay…we just moved and I am still unpacking. We have some more work to do but things are looking better. I will return as quickly as I can with the next set of instructions.

system · July 17, 2012, 10:26pm

Okay no problem jeffce. Sorry my delay in getting back to you sir.

system · July 18, 2012, 11:52am

Hi,

Could you run a Quick Scan with OTL and attach the new log please? Thanks.

system · July 20, 2012, 1:13pm

Hey sorry for the delay again.

Here is the log you asked for.

system · July 20, 2012, 4:15pm

Hi,