MY PC WILL NOT AUTO UPDATE

General Topics
1

i have avast 4.7 home edition free version installed on my laptop and my desktop using the same email address. both on vista and both with the same reg. key. laptop installed first i think. the settings on both are the same.(auto update and all)

anyway the laptop seems to auto update properly with the flag pop up in the lower right corner of the screen and the guy saying,“VIRUS DATABASE HAS BEEN UPDATED”. 1 or 2 times a day. the desktop never does anything. well i see the little a-ball icon spinning sometimes. but it never does the update thing. windows defender tells me every day or 2 that im out of date so i update manually.

could the problem be that i use the same email address for both or maybe i can only have it on one pc per household?

thanx
CT

2

It doesn’t matter that you use the same email as that has nothing to do with the auto updates.

Are the avast settings the same on both systems ?

What version of avast are you using, 4.7.1098 is the latest released version ?
Are both systems using the same version ?

3

avast settings are exactly the same on both. i right click on the a-ball and goto settings… those are all set same.
are there other settings i should check?

both have this edition;
Build: Dec2007 (4.7.1098)
Xtreme Toolkit version 1.9.4.0
Using Active Skin version 4.2.7.3

my windows auto update systems also have the same settings as do the firewalls.

anything else? and thank you for your time david. r u from oregon btw?
CT

4

Haven’t you seen a union jack before ? :o

http://www.mydigitallife.info/2007/12/18/avast-antivirus-automatic-update-fails-to-start-when-clicked-in-vista-problem/

5
Haven't you seen a union jack before ? Shocked
mickey77, He may not be able to see the user flags. I know I can't

By the way, My Vista Ultimate updates avast without any problems or manual
intervention. :slight_smile:

6

Sorry, I didn’t realise

7

dont know what a union jack is. BOTH systems are vista. one updates the other dont. one shows the flag. i wrote all in the first and second post.
UJ=the flag???
are you?
ct

8

Am I what ?
I was talking about the national flags under username,you meant the pop up update flags ;D
Anyway have a look at this recent post from Tech
http://forum.avast.com/index.php?topic=32791.msg274414#msg274414

9

jk:)
i tried that link and still nada…
any other ideas?
c

10

What is exactly your problem? Can you rephrase it? I’m not following you and can’t help…

11

Make sure that your Firewall program allows “C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe”

12

Why Bob? ???
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe (avast! Update Service) does not need access rights. avast, as you know, uses avast.setup to connect and update…

13

Your right Tech. I copied the wrong file. :-[

14

Never mind :wink:

15

what exactly is my problem? i thought i wrote it very clear in the first post. the actual prob is that its annoying to manually update all the time(every day or two). i have reinstalled avast also. what dont you understand? umm… if i rephrased it it would probably come out like the first post. that was the simplest way i could put it i thought.
and
my firewalls allow the exact same progs through…
c

16

What about your update settings? Check the pictures below by clicking on them to enlarge them. If you are not on dial-up like I am, you should have the second box checked in the second picture.

17

After answering CharleyO’s questions, please, post the last 200-250 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

18

it just started working. i dont know why. an update for my windows defender popped up and i installed it with a few other vista updates. really weird cuz both computers had the same updates.
oh well, at least it works. im not gonna try to figure out why. thank you all for your concern.
later
ct

19

Gremlins ;D