A month ago I contacted and explained my problem. Then I was said in this forum that my system is infected. Accordingly I downloaded the tools, scanned my PC and attached the generated logs. I use the paid version of Malware Bytes and Avast but they could not solve my problem.
Here is a description of my problem: I used 4 browsers - firefox, chrome, opera and avast-safe-zone browsers. Out of these chrome and avast safezone browsers gets affected (other browsers dont) and they stop functioning by not being able to display web pages complaining of proxy server problem.The problem sometimes automatically vanishes and again returns back. Another problem, is when I use Avast in normal mode (not silent/gaming mode), there is constant popup (1 min interval) from Avast complaining of threats from a program called svchost.exe.
So I have explained the problem and also attached the logs. Please diagnose my problem and help me resolve it!
Before we make any other changes to the system, what happens if you stop using (or actually uninstall) the NordVPN BETA service / VPN? Does the problem go away then?
You have had (or have) several VPNs on your system. This one is a BETA; it is possible that it triggers an adverse seting in the network stack. What happens if you remove all the VPNs?
Earlier I had ExpressVPN - I purchased it - was not satisfied - got refunded and uninstalled. ExpressVPN was also recent and my problems existed even before installing ExpressVPN.
In any case I will listen to your advice and uninstall NordVPN, my current VPN and report to you shortly.
Let me explain you my current situation: My browsers Chrome and Avast which sometimes don’t work (as I reported to this forum earlier) is working now. But svchost.exe continuous threat alert by Avast continues.
I will report to you the situation after uninstalling NordVPN
I uninstalled NordVPN beta (By the way I asked NordVPN support - they said Beta does not mean beta version - “Beta” is just part of the app name).
I uninstalled NordVPN, restarted machine (though I was not prompted to restart) and disabled silent/gaming mode of Avast and then in quick succession I got 2 pop up alerts of whose image I have attached. These alerts are not just related to svchost.exe but of all sorts of, even including avast executables.
It’s really crazy that one has to suffer still even after buying two reputed security software such Avast Premium and Malware Bytes premium. Don’t know what I am missing! Are these false alerts or real threats? How can a Avast executable be a threat?
I have attached SearchReg.txt and Fixlog.txt
Perhaps the process is not complete. Still I disabled silent/gaming mode of Avast and again I am getting those pop up alerts from Avast (attached image). Does that mean the infection is still existent? Why is Web Proxy Auto-Discovery (WPAD) creating trouble?
Earlier I used to use cracked software - Did they implant this trouble?
Now I have removed all crack software (excepting one which I will remove today) and currently using only free or paid software.
I have remove the last piece of crack software but I guess traces and remnants of such software might remain. Challenge is cleaning up my system now. I am having only reputed paid or free software in my system now.
Yes, I replied to all messages and followed all steps.
I attached the files SearchReg.txt and Fixlog.txt (missed one earlier) after scan
I also tested my m/c after uninstalling vpn (did not solve my problem) and mentioned that too!
I am waiting for next set of instructions!
I checked and did not find any message to which I did not reply.