hi, i have avast internet security 6 and whenever i go to update the vps it says “error: cannot connect to server”. i have check and play around with the settings for updating a little but it still didn’t work, im still getting the same error.
i have even checked the box that says , my computer is always connected to the internet, also checked windows firewall and allow avast as exception, but still nothing…give me some help please…thank you
Delete the firewall rules that are related to avast. Then go to avast main GUI → settings → updates → “Direct connection (no proxy)”. Save the changes and reboot.
After the reboot, the firewall could ask you for a new permission for avast (firewall in “learning mode” or equivalent). In such case, allow the relevant permission.
After the reboot, wait at least 10 minutes and only then check Avast main GUI → maintenance → update. The information in that tab should tell you when the last update attempt was performed, and which definitions version you are using.
Please report back with the results, so to give you more instructions if necessary.
Which is your firewall?
Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log
If the file is too big for the forum, post the last 400-500 lines of it.