Hello all, Im not really new to computers im a somewhat advanced user (or used to be) havent used a comp. in about half a year, but im trying to set my dad up with Avast! he’s been using avira, well I installed avast free and it turned out to be avast internet security when I was looking for free (must have accidentaly pushed a wrong button) well I uninstalled it and when I restarted the computer and re-downloaded avast free when I tried to install it I keep getting a information window from avast saying “There is another program requiring a reboot” or something to that nature, and I ignore it and keep installing/uninstalling and it keeps getting a error during uninstallation I have a log that ill post here, thanks for any help and sorry for the horrific punctuation and grammar.
One essential is that before installing avast, you should have uninstalled avira as that can have ramifications.
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Download the latest version of avast, 7.0.1456 http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe and save it to your HDD, somewhere you can find it again (if you didn’t save your last download). Use that when you reinstall.
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Download the avast! Uninstall Utility, aswClear.exe find it here and save it to your HDD (it has uninstall tools for 5.x, 6.0.x and 7.0.x).
If you haven’t already uninstalled avira now would be the point - It might also be worth running a further too to ensure all remnants of it are gone:
See, http://singularlabs.com/uninstallers/security-software/, this has a collection of manufactures removal tools, so that should remove any remnants, registry, etc.
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Clean reinstall of avast!
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- Now uninstall avast! (using add remove programs, if you can’t do that start from the next step), reboot.- 2. run the avast! Uninstall Utility from safe mode, first for 6.x if previously installed and then for 7.0, once complete reboot into normal mode.- 3. install the latest version, reboot.
Hello, I have downloaded the uninstall utility as you said and have restarted the computer in Safe Mode with networking and am currtently in it, everytime I try to run the uninstall utility it says “avast removal tool has stopped working” and if it helps, I uninstalled avira before I installed avast.
I would run the Avira Uninstaller tool again even though you did it once before, then reboot the machine.
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Make sure you have the Avast download file on your machine…new version is 7.0.1456:
Avast Free AV: http://files.avast.com/iavs5x/avast_free_antivirus_setup.exe
Avast Pro AV : http://files.avast.com/iavs5x/avast_pro_antivirus_setup.exe
Avast Internet Security: http://files.avast.com/iavs5x/avast_internet_security_setup.exe -
Download the Avast Uninstall Utility http://www.avast.com/uninstall-utility and save it to your HDD or put it on your desktop to find it easier.
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Disconnect from the Internet at this time.
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Go into Safe Mode (hit F8 repeatedly) and run the Avast Uninstall Tool.
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Reboot.
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Install the newest version of Avast and reboot.
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Get Internet access and register your copy for Free online.
Free – http://www.avast.com/registration-free-antivirus.php -
Update the Avast definitions.
See if this helps and let us know. Thank you.