Need help on this

Avast Free Antivirus / Premium Security
1

Ok 1st off I have looked at other posts and I am still lost. I have:

Avast pro 4.8
windows xp professional
I am up to date on all updates on my AVAST

Well I did my 1st full scan today I had the “archived files” box checked also.

Well when it was done I got this list everything is listed as Passworded and cant check it.

I use to have AVG and I used the AVG remover also.

Please help:

heres the SS

2

Hi voorhees_scott,

This isn’t necessarily bad, because avast doesn’t have the password, it can’t scan them.
There is a saying somewhere here on the forum that goes somthing along the lines of:

files that can’t be scanned are just that, just because they cannot be scanned does not mean they are malicious

However, since they are all located in the system restore, they are fine to be deleted.
This can also be done by disabling system restore and then enabling it again.

Hope this helps,

-Scott-

3

how do i disable system restore?
how do i enable system restore?

4

have a look at this, it should help:

http://support.microsoft.com/kb/310405

5

I like this one from PCHell on how to disable system restore in Windows ME, XP, Vista - How to disable System Restore

6

ok so i turned it off
then turned it back on

do i do a rescan while it is turned off or do i do it once i turn it back on?

7
ok so i turned it off then turned it back on

do i do a rescan while it is turned off or do i do it once i turn it back on?


Did you reboot in between?
It doesn’t matter when you scan.
Re the “unable to be scanned” files, it is quite possible that not all of them are restore points, we can’t know because the screenshot doesn’t cover the entire report.
Other security applications also protect certain of their files, too.
If nothing malicious has been found, I wouldn’t even worry about a repeat scan.
Unless, of course, your system has “symptoms”.

8

UPDATE***

TURNED SYSTEM RESTORE OFF
REBOOTED
TURNED SYSTEM RESTORE ON.
RAN “FULL SCAN” INCLUDED ARCHIVED FILES.

AFTER THE TEST WAS DONE THIS TIME NO BOX POPPED UP LIKE BEFORE. IS THAT NORMAL.
TO FIND RESULTS OF THE SCAN I HAD TO OPEN THE CHEST MANUALLY AND THESE ARE THE RESULTS( NO IDEA WHAT THEY ARE) WHAT DO i DO.

i WAS WONDERING IF CHECKING THE BOX IN THAT REPORT THING ON SIDE WOULD WORK.

IDEAS COMMENTS HELP!!

THANKS.

sorry was in caps…

9

bump. any ideas?

10

The box as you call it only appears if it has something to report. So in this case no news (box) is good news.

The report file option is different to the box that pops-up and I don’t believe you need that option. It is handy at times if used for fault finding, etc. but I have ‘never’ enabled this in over 5 years of using avast.

You are able to ‘Modify’ your posts, by clicking the Modify button on all your posts, you won’t see that on the posts of others (obviously).

11

Great and thank you all for your help…

12

You’re welcome.

13

No Problem, glad to help :slight_smile:

-Scott-