I’ve run avast and malwarebytes multiple times in both safe mode and regular mode. This one virus keeps appearing. Can someone give me any tips for getting rid of it once and for all? Thanks!
Hi DJ32 and welcome to the forum.
Let’s ask Essexboy, our Malware Expert to have a look inside.
See the guide here http://forum.avast.com/index.php?topic=53253.0
follow the instructions and attach (not copy and paste) the OTL.txt log
Because of the time difference there may not be a response until tomorrow 
Monitoring
I ran all of the programs as listed in the link and attached the OTL.txt log - please let me know if you want me to attach any other logs.
Thanks!
OK Lets get at it
[*] Download RogueKiller and save it on your desktop.
[*]Quit all programs
[*] Start RogueKiller.exe.
[*] Wait until Prescan has finished …
[*] Click on Scan
http://i1224.photobucket.com/albums/ee362/Essexboy3/RogueKiller/RGKRScan.png
[*]Wait for the end of the scan.
[*] The report has been created on the desktop.
[*] Click on the Delete button.
http://i1224.photobucket.com/albums/ee362/Essexboy3/RogueKiller/RGKRDelete.png
[*]The report has been created on the desktop.
[*]Next click on the ShortcutsFix
http://i1224.photobucket.com/albums/ee362/Essexboy3/RogueKiller/RGKRShortcutsFix.png
[*]The report has been created on the desktop.
Please post: All RKreport.txt text files located on your desktop.
THEN
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:OTL
O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
O2 - BHO: (no name) - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - No CLSID value found.
O2 - BHO: (Somoto Toolbar) - {652853ad-5592-4231-88c6-706613a52e61} - C:\Program Files\somototoolbar\vmntemplateX.dll ()
O3 - HKLM\..\Toolbar: (Somoto Toolbar) - {652853ad-5592-4231-88c6-706613a52e61} - C:\Program Files\somototoolbar\vmntemplateX.dll ()
O3 - HKLM\..\Toolbar: (no name) - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No CLSID value found.
[2011/07/09 13:25:06 | 000,003,380 | -HS- | C] () -- C:\ProgramData\trv43eeosx5j6t673wd1er7w408o4jh7w70f865753uce42
[2011/04/13 23:40:24 | 000,000,128 | -H-- | C] () -- C:\ProgramData\~41869064r
[2011/04/13 23:40:23 | 000,000,096 | -H-- | C] () -- C:\ProgramData\~41869064
[2011/04/13 23:40:14 | 000,000,328 | -H-- | C] () -- C:\ProgramData\41869064
[2011/03/12 18:24:04 | 000,011,004 | -HS- | C] () -- C:\ProgramData\R_+N.`,Z]JO
[2005/08/16 01:54:58 | 000,001,536 | ---- | M] () MD5=ABC6379205DE2618851C4FCBF72112EB -- C:\Users\Bob\AppData\Local\Temp\RarSFX0\h\explorer.exe
[2005/08/16 01:54:58 | 000,001,536 | ---- | M] () MD5=ABC6379205DE2618851C4FCBF72112EB -- C:\Users\Bob\AppData\Local\Temp\RarSFX2\h\explorer.exe
[2011/01/16 15:55:21 | 000,255,488 | ---- | M] () MD5=3C33B26F2F7FA61D882515F2D6078691 -- C:\Users\Bob\AppData\Local\Temp\RarSFX0\procs\explorer.exe
[2011/01/16 15:55:21 | 000,255,488 | ---- | M] () MD5=3C33B26F2F7FA61D882515F2D6078691 -- C:\Users\Bob\AppData\Local\Temp\RarSFX2\procs\explorer.exe
[2009/05/26 18:47:22 | 000,031,232 | ---- | M] (NirSoft) MD5=AC6094297CD882B8626466CDEB64F19F -- C:\Users\Bob\AppData\Local\Temp\RarSFX0\userinit.exe
[2009/05/26 18:47:22 | 000,031,232 | ---- | M] (NirSoft) MD5=AC6094297CD882B8626466CDEB64F19F -- C:\Users\Bob\AppData\Local\Temp\RarSFX2\userinit.exe
[2009/05/26 18:47:22 | 000,031,232 | ---- | M] (NirSoft) MD5=AC6094297CD882B8626466CDEB64F19F -- C:\Users\Bob\AppData\Local\Temp\RarSFX0\winlogon.exe
[2009/05/26 18:47:22 | 000,031,232 | ---- | M] (NirSoft) MD5=AC6094297CD882B8626466CDEB64F19F -- C:\Users\Bob\AppData\Local\Temp\RarSFX2\winlogon.exe
:Reg
[HKEY_CLASSES_ROOT\CLSID\{F3130CDB-AA52-4C3A-AB32-85FFC23AF9C1}\InprocServer32]
""="%systemroot%\system32\wbem\wbemess.dll"
[-HKCU\Software\Classes\clsid\{12d0253a-7c96-815c-11e0-3034bbd97cc0}]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS]
"DisplayName"="@%SystemRoot%\\system32\\qmgr.dll,-1000"
"ImagePath"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,00,\
74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,73,\
00,76,00,63,00,68,00,6f,00,73,00,74,00,2e,00,65,00,78,00,65,00,20,00,2d,00,\
6b,00,20,00,6e,00,65,00,74,00,73,00,76,00,63,00,73,00,00,00
"Description"="@%SystemRoot%\\system32\\qmgr.dll,-1001"
"ObjectName"="LocalSystem"
"ErrorControl"=dword:00000001
"Start"=dword:00000002
"DelayedAutoStart"=dword:00000001
"Type"=dword:00000020
"DependOnService"=hex(7):52,00,70,00,63,00,53,00,73,00,00,00,45,00,76,00,65,00,\
6e,00,74,00,53,00,79,00,73,00,74,00,65,00,6d,00,00,00,00,00
"ServiceSidType"=dword:00000001
"RequiredPrivileges"=hex(7):53,00,65,00,43,00,72,00,65,00,61,00,74,00,65,00,47,\
00,6c,00,6f,00,62,00,61,00,6c,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,\
67,00,65,00,00,00,53,00,65,00,49,00,6d,00,70,00,65,00,72,00,73,00,6f,00,6e,\
00,61,00,74,00,65,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,\
00,00,53,00,65,00,54,00,63,00,62,00,50,00,72,00,69,00,76,00,69,00,6c,00,65,\
00,67,00,65,00,00,00,53,00,65,00,41,00,73,00,73,00,69,00,67,00,6e,00,50,00,\
72,00,69,00,6d,00,61,00,72,00,79,00,54,00,6f,00,6b,00,65,00,6e,00,50,00,72,\
00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,53,00,65,00,49,00,6e,00,\
63,00,72,00,65,00,61,00,73,00,65,00,51,00,75,00,6f,00,74,00,61,00,50,00,72,\
00,69,00,76,00,69,00,6c,00,65,00,67,00,65,00,00,00,00,00
"FailureActions"=hex:80,51,01,00,00,00,00,00,00,00,00,00,03,00,00,00,14,00,00,\
00,01,00,00,00,60,ea,00,00,01,00,00,00,c0,d4,01,00,00,00,00,00,00,00,00,00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS\Parameters]
"ServiceDll"=hex(2):25,00,53,00,79,00,73,00,74,00,65,00,6d,00,52,00,6f,00,6f,\
00,74,00,25,00,5c,00,53,00,79,00,73,00,74,00,65,00,6d,00,33,00,32,00,5c,00,\
71,00,6d,00,67,00,72,00,2e,00,64,00,6c,00,6c,00,00,00
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS\Performance]
"Library"="bitsperf.dll"
"Open"="PerfMon_Open"
"Collect"="PerfMon_Collect"
"Close"="PerfMon_Close"
"InstallType"=dword:00000001
"PerfIniFile"="bitsctrs.ini"
"First Counter"=dword:00000774
"Last Counter"=dword:00000784
"First Help"=dword:00000775
"Last Help"=dword:00000785
"Object List"="1908"
"PerfMMFileName"="Global\\MMF_BITS_s"
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\BITS\Security]
"Security"=hex:01,00,14,90,90,00,00,00,a0,00,00,00,14,00,00,00,34,00,00,00,02,\
00,20,00,01,00,00,00,02,c0,18,00,00,00,0c,00,01,02,00,00,00,00,00,05,20,00,\
00,00,20,02,00,00,02,00,5c,00,04,00,00,00,00,02,14,00,ff,01,0f,00,01,01,00,\
00,00,00,00,05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,\
20,00,00,00,20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,04,\
00,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,06,00,00,00,01,02,\
00,00,00,00,00,05,20,00,00,00,20,02,00,00,01,02,00,00,00,00,00,05,20,00,00,\
00,20,02,00,00
:Files
C:\Windows\Installer\{a5f200a9-60c0-69f1-46e8-e9d3c030e011}
C:\Users\Bob\AppData\Local\{a5f200a9-60c0-69f1-46e8-e9d3c030e011}
ipconfig /flushdns /c
netsh int ip reset c:\resetlog.txt /c
ipconfig /release /c
ipconfig /renew /c
:Commands
[purity]
[resethosts]
[emptytemp]
[CREATERESTOREPOINT]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
FINALLY
https://dl.dropbox.com/u/73555776/FSS.GIF
Tick “All” options.
Press “Scan”.
It will create a log (FSS.txt) in the same directory the tool is run.
Please copy and paste the log to your reply.
OK - I’ve run rogue killer and attached the logs. I’m going to run the OTL now.
There is one RogueKiller log missing, the one after delete was selected do you have that ?
First OTL run log results
Could you run this part of RogueKiller again please and post the logs
[*] Start RogueKiller.exe.
[*] Wait until Prescan has finished …
[*] Click on Scan
http://i1224.photobucket.com/albums/ee362/Essexboy3/RogueKiller/RGKRScan.png
[*]Wait for the end of the scan.
[*] The report has been created on the desktop.
[*] Click on the Delete button.
http://i1224.photobucket.com/albums/ee362/Essexboy3/RogueKiller/RGKRDelete.png
[*]The report has been created on the desktop.
I’ve attached both reports. Rogue killer has directed me to a website - how to get rid of Zero access - should I follow instructions for this?
I’ll be gone most of the afternoon - so I’ll check back later - thanks for your help so far!
OK this time I could see that RogueKiller was going to replace the services file on reboot
Download the latest version of TDSSKiller from here and save it to your Desktop.
[*]Doubleclick on TDSSKiller.exe to run the application
http://dl.dropbox.com/u/73555776/TDSSFront.JPG
[*]Then click on Change parameters.
http://dl.dropbox.com/u/73555776/TDSSConfig.JPG
[*]Check the boxes beside Verify Driver Digital Signature and Detect TDLFS file system, then click OK.
[*]Click the Start Scan button.
[*]If a suspicious object is detected, the default action will be Skip, click on Continue.
http://dl.dropbox.com/u/73555776/TDSSFound.JPG
[*]If malicious objects are found, they will show in the Scan results and offer three (3) options.
[*]Ensure Cure is selected, then click Continue => Reboot now to finish the cleaning process.
[*]Get the report by selecting Reports
http://dl.dropbox.com/u/73555776/TDSSEnd.JPG
[*]Note: If Cure is not available, please choose Skip instead, do not choose Delete unless instructed.
Please copy and paste its contents on your next reply.
Ok - here are results from Kasperky:
18:45:05.0969 4032 TDSS rootkit removing tool 2.8.8.0 Aug 24 2012 13:27:48
18:45:07.0957 4032 ============================================================
18:45:07.0957 4032 Current date / time: 2012/09/09 18:45:07.0957
18:45:07.0957 4032 SystemInfo:
18:45:07.0958 4032
18:45:07.0958 4032 OS Version: 6.0.6002 ServicePack: 2.0
18:45:07.0958 4032 Product type: Workstation
18:45:07.0958 4032 ComputerName: KIRKWOOD
18:45:07.0960 4032 UserName: Bob
18:45:07.0960 4032 Windows directory: C:\Windows
18:45:07.0960 4032 System windows directory: C:\Windows
18:45:07.0960 4032 Processor architecture: Intel x86
18:45:07.0960 4032 Number of processors: 4
18:45:07.0960 4032 Page size: 0x1000
18:45:07.0960 4032 Boot type: Normal boot
18:45:07.0960 4032 ============================================================
18:45:08.0155 4032 BG loaded
18:45:08.0539 4032 Drive \Device\Harddisk0\DR0 - Size: 0x4A85D56000 (298.09 Gb), SectorSize: 0x200, Cylinders: 0x9801, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type ‘K0’, Flags 0x00000050
18:45:08.0545 4032 Drive \Device\Harddisk1\DR1 - Size: 0x7D00000 (0.12 Gb), SectorSize: 0x200, Cylinders: 0xF, SectorsPerTrack: 0x3F, TracksPerCylinder: 0xFF, Type ‘W’
18:45:08.0576 4032 ============================================================
18:45:08.0576 4032 \Device\Harddisk0\DR0:
18:45:08.0579 4032 MBR partitions:
18:45:08.0579 4032 \Device\Harddisk0\DR0\Partition1: MBR, Type 0x7, StartLBA 0x3F, BlocksNum 0x24116724
18:45:08.0579 4032 \Device\Harddisk0\DR0\Partition2: MBR, Type 0x7, StartLBA 0x24116763, BlocksNum 0x1316F5E
18:45:08.0579 4032 \Device\Harddisk1\DR1:
18:45:08.0580 4032 MBR partitions:
18:45:08.0580 4032 \Device\Harddisk1\DR1\Partition1: MBR, Type 0x6, StartLBA 0x100, BlocksNum 0x3E700
18:45:08.0580 4032 ============================================================
18:45:08.0644 4032 C: ↔ \Device\Harddisk0\DR0\Partition1
18:45:08.0744 4032 D: ↔ \Device\Harddisk0\DR0\Partition2
18:45:08.0744 4032 ============================================================
18:45:08.0745 4032 Initialize success
18:45:08.0745 4032 ============================================================
Could you attach the log at C:\TDSSKiller date time please
tdsskiller log
It does not appear to have run properly could you re-run it please
it found 2 files - my only option was to skip
OK re-run TDSSKiller with the same parameters
When you reach this element select delete :
\Device\Harddisk0\DR0 ( TDSS File System ) -
Avast will alert as it is being moved
Once done can you let me know what problems remain
Hi - seems to be ok - ran both avast and malwarebytes in safe mode, they both came up clean.
Thanks for your help!!
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
:Commands [resethosts] [emptytemp] [Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
Run OTL and hit the cleanup button. It will remove all the programmes we have used plus itself.
We will now confirm that your hidden files are set to that, as some of the tools I use will change that
[*]Go to control panel
[*]Select folder options (Appearance > Folder options in category view)
[*]Select the View Tab.
[*]Under the Hidden files and folders heading select Do not show hidden files and folders.
[]Click Yes to confirm.
[]Click OK.
http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif
Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.
Upgrading Java:
[] Go to this site and click Do I have Java
[] It will check your current version and then offer to update to the latest version
SPRING CLEAN
To manually create a new Restore Point
[*]Go to Control Panel and select System
[*]Select System
[*]On the left select System Protection and accept the warning if you get one
[*]Select System Protection Tab
[*]Select Create at the bottom
[*]Type in a name i.e. Clean
[*]Select Create
Now we can purge the infected ones
[*]GoStart > All programs > Accessories > system tools
[*]Right click Disc cleanup and select run as administrator
[*]Select Your main drive and accept the warning if you get one
[*]For a few moments the system will make some calculations
[*]Select the More Options tab
[*]In the System Restore and Shadow Backups select Clean up
[*]Select Delete on the pop up
[]Select OK
[]Select Delete
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
http://img233.imageshack.us/img233/7729/mbamicontw5.gif
Malwarebytes. Update and run weekly to keep your system clean
Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link
It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit
To learn more about how to protect yourself while on the internet read our little guide How did I get infected in the first place ?
Keep safe 
Spoke too soon - did not run your cleanup yet - but ran a full scan with Avast and it found a threat: MBR:Alureaon-B[rtk] - advise?